Job Abstract

As our Patient Care Manager, you will be responsible for managing all clinical staff within Patient Navigation and Business Services. Your oversight includes intake and referral personnel, case management personnel, and care coordination personnel. In this role, you will provide guidance and support to personnel in resolving challenging situations, motivate, develop staff, and encourage cooperation and teamwork while creating systems as needed to streamline operations and improve efficiencies. Your oversight spans the continuum of care and is inclusive of: intake, referral management, transfer, ambulatory, inpatient, discharge, and repatriation.

In this role, you will be accountable for all clinical aspects of the international patient population throughout the continuum of care. Under your purview, teams will facilitate coordination of care, continuity of care, and provide support and education to patients and families. You will build and maintain close relationships with referring organizations abroad to enable their teams to properly support patients including coordination of transfer of care between international hospitals and UCLA hospitals.

Salary Range: $105,200 to $250,600 Annually

• Minimum 10 years’ experience in a healthcare setting.
• Valid California nursing license and BSN with case management experience.
• Ability to complete a Nursing physical assessment.
• Skill in developing a plan of care including setting goals, monitoring and documenting progress.
• Ability to implement interventions that are pertinent to goals established in the plan of care.
• Ability to delegate tasks in a management style that is consistent with promoting leadership and teamwork.
• Demonstrated teaching skills sufficient to educate patients, families, international referring physicians and other staff regarding clinical and patient care issues.
• Demonstrate strong interpersonal and organizational skills to interact courteously and effectively develop and maintain cooperative working relationships with physicians, patients and their families, managers and staff from various social, cultural and economic backgrounds.
• Working knowledge of medical and scientific terminology to guide patients through the multiple specialties available at UCLA Health, and triage patients to the different teams and specialty services through review of medical records, discussions and conversations with the international patients and their treating/referring physicians in their home country, and to respond quickly to patient needs and physician directions.
• Ability to monitor patient compliance with plan of care and ensure care gaps are idenitfied and resolved.
• Ability to recognize a patient's needs for referral to support services such as social work or psychology.
• Knowledge of UCLA resources for all patients, e.g. acute or outpatient rehab; SNF and rehab; home health services; hospice care; transportation services, DME etc preferred