The Front Desk Supervisor is an integral part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. This individual responds to a wide variety of guest requests by accurately assessing the guest needs and requests, and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. We look for employees who share the Golden Rule: people who, by nature, believ... more details
Four Seasons Hotel San Francisco
Four Seasons Hotel San Francisco overlooks Yerba Buena Gardens and is located just steps away from the City's Financial District, Union Square shopping, the Moscone Convention Center, the Museum of Modern Art, and the Contemporary Jewish Museum, amid the city's finest cultural and dining venues.
We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.
We are actively searching for an experienced and energetic individual to become Front Desk Supervisor of Four Seasons Hotel San Francisco!
The Role - Overview
The Front Desk Supervisor is an integral part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. This individual responds to a wide variety of guest requests by accurately assessing the guest needs and requests, and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.
Essential Functions
This list is not all –inclusive and should only be used as an overview of all actual responsibility.
Supervisory – lead, train and support front desk agents in daily/weekly/monthly duties.
Act as Manager-on-Duty during morning, afternoon and/or overnight shifts to support the management operation.
Quickly and genuinely process guest check ins and outs within Four Seasons standards.
Motivate front desk agent team with fun and light-hearted competitions and other interactive activities.
Communicate all relevant guest and group activity to proper internal parties.
Run daily reports.
Ensure special touches by all members of Front Desk team.
Take incoming reservation calls.
Qualifications & Experience
Viable candidates must have a minimum of one year experience in a supervisory role in an upscale/luxury environment.
Knowledge of property management systems required. Opera and Delphi knowledge preferred.
Assertive individuals with experience in handling internal and external conflict are preferred.
Candidates with a degree in hospitality, or similar, are preferred.
Ability to quickly and positively establish rapport is required.
Above average communication skills - both written and oral - are required.
Current Four Seasons employees, bilingual candidates and those with prior experience in a luxury hotel/environment will receive priority consideration.
Four Seasons offers an award winning work environment and an excellent benefits package which includes:
Hourly Rate: $33.48
Generous medical, dental & vision insurance plans
401k Retirement plan
8 weeks of New Parental Leave Pay
Fur Baby/Pet Insurance
Inclusive and diverse employee engagement & recognition events all year-round.
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
Paid holidays, vacation & sick days
Laundered Employee Uniform
To learn more about Four Seasons Hotel San Francisco: http://www.fourseasons.com/sanfrancisco/.
If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People & Culture Department at 415-633-3465.
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We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
