Job Abstract

Position Summary

Provides a high level of customer service to patients. Responsible for all surgical, radiological
and testing scheduling required for the Procedure. Obtains insurance prior authorization for
procedure. Coordination of preoperative requirements with Provider, Facility and Patient.

Primary Position Responsibilities

1. Coordinates surgical procedure, with Patient, Physician and Facility. Also coordinates with

the required departments and patients, for all prior authorizations, scheduling of lab testing

and/or radiology testing. Schedules appointments for patients for clearances required based

on office, Physician and facility protocols. Provides follow up to ensure prior authorization and

appropriate testing and clearances are completed prior to procedure as required.

2. Provides the patient with all pre operative and post operative instructions ensuring their

understanding. Ensures all Scheduling and consents are completed to the appropriate facilities.

3. Coordinates surgical Schedules with Physician, Facility and Office communicating with all

entities. Ensures all documentation, clearances and labs are reviewed by Provider and the

Facility prior to procedure to ensure timely transition for the patient on the day of the procedure.

4. Schedules procedure with Facility ensuring the correct OR Room and time is scheduled as

appropriate. Orders any required equipment or third party vendors for the procedure as

required by the facility, Physician or third party entity.

5. Maintains the surgical inventory and orders as needed. Understands the complexity of each

procedure and requirements as determined by the Provider and Facility pertaining to the

Specialty. Requires comprehensive knowledge of the procedure to efficiently schedule all to

ensure maximization of OR schedules so all allotted slots are used effectively

6. Requires training for comprehensive understanding of all Procedures, Protocols for all

Providers, Facilities and third party vendors to ensure that all aspects of the surgical procedure

are fulfilled for the day of the procedure.

Work Contact Group (Internal/External)

HMC Employees, Providers, Patients & Families, Visitors, Vendors/Representatives

Reports to (position):

Practice Manager/Director, Office Supervisor, Operations Manager

Qualifications

Minimum Education:

Required: High School Diploma or Equivalent

Minimum Years of Experience:

None

Preferred:

One year of medical office and/or surgical scheduling

License, Registry or Certification:

Required:

None

Knowledge, Skills and/or Abilities:

Required:

Excellent communication skills, detail oriented, multi-tasking skills, telephone etiquette

Preferred:

Knowledge of general office equipment. The Coordinator Surgical Scheduler uses multiple electronic

systems. Prior experience using the following systems is preferred:

1. BASC – HST

2. HMC – Weblink

3. Center for Surgery – SIS Scheduling

4. Evicore

5. Availity

6. Carelon

7. Quantum

8. Navinet

9. Botox One

10. UMR

11. RIS

12. Infinitt

13. HHO