ABOUT OUR ORGANIZATION - Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile, and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world's largest news gathering operations globally. Our leading publications and products include the flagship Wall Street Journal, America's largest newspaper by paid c... more details
Job Description:
ABOUT OUR ORGANIZATION
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile, and live events.
Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world's largest news gathering operations globally. Our leading publications and products include the flagship Wall Street Journal, America's largest newspaper by paid circulation; Factiva, Barron's, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource. Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).
ABOUT THE ROLE
The WSJ Communities’ team is looking to hire a Community Associate for our C-Suite membership communities. This team is responsible for engaging and retaining the world’s most influential business leaders as members and is dedicated to providing them timely insights, experiences, and analysis they can trust, along with peer connections, enabling them to make critical decisions that improve the lives of stakeholders they serve.
The Community Associate is a member relations specialist, providing concierge service and is the go-to point of contact for our community. They are integral to ensuring members have an elevated, bespoke, and valuable experience. They are key community builders and ensure the quality of the member journey and experience from onboarding through engagement to renewal.
They work as part of a team to develop a vibrant community of members within the vertical, facilitate maximum engagement in network benefits to provide value, and execute retention and renewal efforts. The Community Associate will be accountable for engagement and retention goals. Results will be driven by building relationships with members, soliciting their feedback / requests, doing research, and partnering with key internal stakeholders to develop membership offerings accordingly.
RESPONSIBILITIES
Responsible for the Relationship Management journey from onboarding, including the Member Profile, to renewals.
Responsible for day-to-day member relationship, attending to the needs of the member and their team.
Onboard new members, including detailed Member Profile and formalized intake process for gathering comprehensive member data, bio, headshots, (onboarding and continuous feedback) and coordination of benefits.
Member Engagement: Execute best practice communication and engagement to maximize member attendance of upcoming events, summits, dinners, exchanges, breakouts, and exclusive experiences.
Manage event communication in event registration platform.
Curate cohorts for member-led events to meet with peers in confidence to discuss challenging topics they and their organization face
Attend membership events (in-person and online), welcoming members, and providing on-site assistance at registration.
Assist in connecting network members with each other providing introductions for professional contacts
Coordinate member opportunities for thought leadership, including Member Voices and Roll Call recruitment and coordination
Provides member administrative assistance and support (redemption codes, passwords, etc)
Monitor event activity and flag “unengaged” members for outreach
Owns renewal process, including payment processing
Garner members’ thoughts on how to best improve and personalize their experience, both at the individual level and at events. Collate these insights, share with the Community Director, and subsequently work with Dow Jones’ stakeholders to ensure members’ needs are met.
REQUIRED QUALIFICATIONS
Minimum 5 years of relevant experience ideally managing relationships with, or serving products to, C-Suite Executives and other high-level stakeholders.
Ability to work closely with executive teams.
Exemplary verbal and written communication skills and customer relations skills.
Ability to attend a schedule of in-person events. Some travel may be required.
Ability to work in an event-management platform.
A proven track record of seeing ideas through to completion, utilizing exemplary execution skills.
Ability to work in a team structure.
PREFERRED QUALIFICATIONS
Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Business Area:
Dow Jones - Leadership, Luxury & Events
Job Category:
Sales
Union Status:
Union role
Pay Range: $40,000 - $160,000
We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.
Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.
For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..
