Job Abstract

Under general supervision, to design, install, configure, and maintain and to analyze performance of the networks such as LAN, WAN, WLAN and MAN. To participate in capacity planning, support the creation and the maintenance of network disaster recovery plans, and monitor all network performance activities.

- Join a Culture of Growth and Well-Being -

Technology Services and Solutions (TSS) is the County of Santa Clara’s primary information technology solutions provider. Working with other County departments and local government customers, TSS develops innovative, cost-effective technology solutions that aim to enhance the quality of life for the residents of Santa Clara County. TSS is where technical creativity thrives. Our employees are our most valuable asset, and the success of our organization depends on each one. We believe that happy employees are the most creative and productive, so it’s essential that our employees find fulfillment in what they do. To encourage growth, we provide learning and development opportunities. We also understand the significance of work-life balance and offer a hybrid work schedule. This culture of growth and well-being, with our commitment to a diverse, inclusive and equitable organization, make TSS a great place to work.

Learn more about us by watching our Career Event on YouTube, or visiting our websites:

• Analyzes network activity and network problems to discover and prevent systematic errors; recommends enhancements to improve systems availability and performance;

• Assists in the development of capacity planning models and load-balancing/redundancy solutions;

• Ensures disaster recovery plan testing activities are performed and technical criteria is met;

• Maintains enterprise IT standards across the network; analyze and reports on key metrics and KPIs;

• Collaborates in the overall implementation of cloud networking solutions;

• Configures, installs and tests various types of VoIP equipment including voice enabled gateways, VoIP servers, paging servers/software, phones, ACD and IVR systems

• Configures, installs and tests various network devices and services (eg; routers, switches, firewalls, load balancers, DNS and DHCP, remote access / VPN);

• Ensures deployment meets client's expectations;

• Monitors network activity and logs problems;

• Reviews facility bandwidth requirements and system interdependencies;

• Provides responsive support for problems found during normal working hours and outside normal working hours;

• Communicates status and documents problems and resolutions for future reference;

• Notifies management when contract requirements are not being met;

• Determines requirements impact on existing architecture, work processes, and systems;

• Assesses network performance to ensure that it meets the present and future needs; analyzes facility bandwidth requirements and system interdependencies;

• May be assigned as a Disaster Service Worker, as required;

• Performs other related duties.

Possession of a Bachelor's degree in Computer Science, Information Systems, or other related field,

And

Six (6) years of increasingly responsible networking engineering work experience utilizing a wide variety of networking technologies, three (3) years of which should be comparable to the County's Associate Network Engineer level.

OR

Possession of a Bachelor's degree,

And

Eight (8) years of increasingly responsible networking engineering work experience utilizing a wide variety of networking technologies, three years of which should be comparable to the County's Associate Network Engineer level.

Possession of a CCNP (Cisco Certified Network Professional) Certification may substitute for the Bachelor's degree requirement.

Special Requirements

• Possession of a valid California Driver's License prior to appointment, and the ability to obtain and maintain a County driver authorization.
• Depending on the position, related certifications may be required or desirable

Knowledge of:

• Requirements that impact on existing architecture, work processes, and systems;
• Business and security requirements;
• Methods to analyze network activity and network problems to discover and prevent systematic errors;
• Methods to improve systems availability and performance to senior management;
• Principles of coaching team members;
• Strong knowledge of cloud computing and technologies;
• Network security concepts, firewalls, and load balancers;
• Implementation of cloud networking solutions;
• Various network devices and services (eg: routers, switches, load balancers, VPN);
• Functionality of network components and services within the release;
• Network activity and logs problems;
• Facility bandwidth requirements and system interdependencies;
• Capacity planning models and load-balancing/ redundancy solutions;
• Methods to document and resolve problems;
• Disaster recovery and contingency plans;
• Principles of contract management;
• Enterprise IT standards;
• Key metrics and KPIs.

Ability to:

• Determine requirements that impact on existing architecture, work processes, and systems;
• Develop business and security requirements;
• Analyze network activity and network problems to discover and prevent systematic errors;
• Analyze reports and historical data to identify problems;
• Improve systems availability and performance to senior management;
• Coach team members;
• Implement cloud networking solutions;
• Configure, installs and tests various network devices and services (e;g;, routers, switches, load balancers, VPN);
• Ensure client's expectations are met;
• Monitor network activity and logs problems;
• Review facility bandwidth requirements and system interdependencies;
• Perform network adjustments;
• Troubleshoot, diagnose, and resolve problems;
• Communicate status and document problems and resolutions for future reference;
• Manage vendor contracts;
• Track and monitor on key metrics and KPIs.

• Participates in 24x7 on-call rotation.