Job Abstract

. The Manager, Workforce Real Time Analyst will lead and manage the Domestic and Global Partner RTA Analyst team. This person will be responsible for developing the analysts and guiding them daily to meet service level requirements and daily execution by monitoring key metrics via contact channels and queues within the operations center. This position will also partner closely with the workforce management team, data analytics, and operations (BPO 0026 amp; Sofi) to align on daily performance a... more details

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