job summary: Scope of Work Change Management Planning Develop and implement change management strategies and plans that maximize employee adoption and minimize resistance for enterprise technology projects. Conduct impact analyses, assess change readiness, and identify key stakeholders. Define success metrics and regularly report on progress. Stakeholder Engagement Identify and engage with key stakeholders to understand their needs and concerns.
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Scope of Work
Change Management Planning
Develop and implement change management strategies and plans that maximize employee adoption and minimize resistance for enterprise technology projects.
Conduct impact analyses, assess change readiness, and identify key stakeholders.
Define success metrics and regularly report on progress.
Stakeholder Engagement
Identify and engage with key stakeholders to understand their needs and concerns.
Facilitate stakeholder meetings, workshops, and communications to ensure alignment and buy-in.
Communication
Develop and deliver effective communication plans and materials to keep stakeholders informed and engaged.
Ensure that communications are clear, concise, and tailored to different audience groups.
Training and Development
Assess the need for training and develop training plans to ensure employees have the skills and knowledge required to adapt to changes.
Organize and conduct training sessions, workshops, and other educational activities.
Change Implementation
Coordinate the implementation of enterprise technology change initiatives in collaboration with project teams and other stakeholders.
Monitor the execution of change plans and adjust as necessary to address issues or resistance.
Support and Reinforcement
Provide ongoing support to employees and managers to ensure changes are sustained.
Develop reinforcement strategies to embed new behaviors and processes into the organization.
Risk Management
Identify potential risks and issues related to change management and develop mitigation strategies.
Monitor and report on risks throughout the change process.
Evaluation and Feedback
Conduct post-implementation reviews to evaluate the effectiveness of change initiatives.
Gather feedback from stakeholders and use it to refine change management practices.
Documentation and Reporting
Maintain comprehensive documentation of change management activities, decisions, and outcomes.
Prepare and present regular reports on change management progress to senior leadership and other stakeholders.
Continuous Improvement
Promote a culture of continuous improvement by identifying and implementing best practices in change management.
Stay current with industry trends and methodologies to enhance change management capabilities within the organization.
Primary Goals
Facilitate Smooth Transition
Ensure that changes are introduced and implemented with minimal disruption to business operations.
Achieve a seamless transition from the current state to the desired future state.
Maximize Employee Adoption
Increase the acceptance and utilization of new processes, technologies, or organizational structures among employees.
Reduce resistance to change through effective communication, training, and support.
Improve Communication
Ensure clear, consistent, and timely communication about change initiatives to all stakeholders.
Provide relevant and actionable information to help stakeholders understand and support changes.
Increase Stakeholder Engagement
Involve key stakeholders in the change process to ensure their needs and concerns are addressed.
Build strong relationships and foster collaboration among stakeholders to support change initiatives.
Achieve Business Objectives
Align change initiatives with organizational goals and strategic objectives.
Ensure that changes contribute to improved performance, efficiency, and competitive advantage.
Mitigate Risks
Identify and address potential risks and issues that could impact the success of change initiatives.
Develop and implement risk mitigation strategies.
Primary Deliverables
Change Management Strategy
A comprehensive document outlining the overall approach to managing the change, including objectives, key activities, timelines, and resources required.
Communication Plan
A plan for communicating change-related information to all stakeholders, including messaging, channels, frequency, and responsible parties.
Training Plan
A plan outlining the training requirements for employees to acquire the necessary skills and knowledge to adapt to the change, including training materials, schedules, and delivery methods.
Resistance Management Plan
Strategies and tactics for identifying, addressing, and mitigating resistance to change within the organization.
Change Readiness Assessment
Tools and assessments to gauge the organization's readiness for change, identifying areas that need additional support or preparation.
Change Metrics and Reporting
Key performance indicators (KPIs) and regular reports to track the progress and success of the change management efforts.
Post-Implementation Review
A comprehensive review conducted after the implementation to evaluate the outcomes, identify lessons learned, and recommend improvements for future change initiatives.
Benchmarks
Change Readiness Assessment
Tools and assessments to gauge the organization's readiness for change, identifying areas that need additional support or preparation.
Change Metrics and Reporting
Key performance indicators (KPIs) and regular reports to track the progress and success of the change management efforts.
Timelines
\t- Minimum of 6 months - June 2024 through December 2024. This is a Contract to Permanent Position. NOTE: Hybrid Work Schedule.
Start and Completion Dates
\t- Start: As soon as June 2024\t
- Minimum of 6 months.
Job Specifications
Note: You must be authorized to work in the United States without sponsorship.
\t- Communication Skills: strong verbal and written communication skills are essential for effectively conveying change messages to diverse audiences. The ability to articulate the rationale behind change initiatives and address stakeholder concerns is critical.\t
- Stakeholder Management: Experience in stakeholder analysis and engagement, including the ability to identify key stakeholders, assess their level of influence and interest, and develop tailored communication and engagement strategies.\t
- Project Management Skills: Proficiency in project management methodologies and tools to effectively plan, execute, and monitor change initiatives. Experience in coordinating cross-functional project teams and managing timelines and deliverables.\t
- Analytical Skills: Ability to assess the impact of changes on various aspects of the organization, including processes, systems, culture, and people. strong analytical skills to identify risks, opportunities, and dependencies related to change initiatives.\t
- Adaptability: Flexible and adaptable mindset to navigate uncertainty and ambiguity inherent in change processes. The ability to pivot and adjust strategies based on feedback and changing circumstances.\t
- Leadership and Influence: Demonstrated leadership skills to inspire and motivate teams, facilitate collaboration, and drive change across the organization. The ability to influence stakeholders at all levels and foster a culture of change readiness and resilience.\t
- Problem-Solving Skills: strong problem-solving and decision-making skills to anticipate challenges, identify solutions, and implement corrective actions as needed throughout the project.\t
- Bachelor's Degree from an accredited institution in business administration, organizational psychology, human resources, or a related field with at least 3 years of organizational change management. \t
- Experience leading change initiatives across various organizational functions and levels is highly valued.\t
- Change Management certifications required (for example Prosci Change Management Certification or Certified Change Management Professional (CCMP)).\t
- Master's Degree from an accredited institution is preferred. \t
- Work independently on small projects. \t
- Take directives from management and perform tasks efficiently. \t
- strong passion and thirst to keep up with new industry trends and standards.
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