Why Everstory
At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person’s journey through loss is unique, and we are committed to providing compassionate and personalized support.
We also believe that grief is not a problem to be solved or a burden to manage alone, but rather a natural and beautiful part of the human experience. Backed by our national strength and our local partners’ role is to be a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed.
*This position can be based in the Baltimore, MD or Washington DC area.*
The Impact You Will Make
The role of Area Vice President (AVP) at Everstory leads and manages direct teams of General Managers and Sales Managers (each with their own portfolio of cemeteries, funeral homes, and/or crematories) to ensure high levels of customer satisfaction, optimize financial performance and elevate employee productivity and engagement.
- Develop and manage leaders with empathy to get the most out of direct reports through hiring, coaching, role modeling and effective performance management.
- Measure operational performance by the numbers, identifying underperforming metrics and generating strategic solutions to drive profitability and meet or exceed operational and sales goals.
- Promote service excellence by holding your teams accountable for implementing best-practices, establishing priorities, and providing support and guidance to successfully service our families, both at need and pre-need.
- Drive Area financial performance through sales and revenue growth and expense management to achieve net operating income (NOI) growth.
- Create and implement business plans to maintain high sales growth and high customer service satisfaction to achieve financial goals – budgeting, monitoring, and corrective action planning.
- Foster an employee culture of excellence across all area locations through Company training programs, employee meetings, staff development, performance management and communication.
- Recruit, hire, coach and manage performance of General Managers and their direct reports.
- Partner with Support Center departments re: marketing, pricing, performance analysis, etc. to launch initiatives and provide resources needed within your Area.
- Practice advanced planning skills: develop and guide management teams that resolve today’s business issues while focusing personal energy on tomorrow’s business needs.
- Collaborate with all necessary parties to ensure that infrastructure and capital equipment projects are well managed and on-time.
- Apply solid decision-making skills, industry knowledge and sound judgement to address issues with which General Managers need assistance.
- Act as the ultimate problem solver – be tenacious and resourceful – identify and solve problems – network solutions.
- Travel to properties on a regular basis to ensure our properties, equipment and service levels are maintained to provide a safe and positive work and visitor experience; make sure that locations conform to workplace health and safety requirements (safety meetings; incident reports; corrective plans, etc.)
Competencies
Building Effective Teams - Forms and leads cohesive high-performing teams that collaborate effectively to achieve common goals.
Business Acumen - Is aware of how strategies work in the marketplace, knows the competition, knows how the business works.
Decision Quality - Makes sound decisions based on analysis experience and judgment.
Managing and Measuring Work - Sets clear objectives and measures monitors process and progress and holds people accountable for results.
Priority Setting - Effectively identifies and prioritizes tasks ensuring critical activities are addressed first.
- Bachelor’s degree in business or related field preferred but not required.
- 5-7 years of direct sales and operations management experience, preferably within the cemetery industry.
- Must possess a valid driver’s license and access to a personal vehicle.
- Multi-site management experience strongly preferred.
- Proven track record of achieving profitable sales growth and managing the dynamics of change.
- Proven track record of managing an effective sales team.
- Excellent oral and written communication skills.
- Ability to lead and develop teams.
- Effectively manages individuals and a variety of functional work areas with manage multiple departments (sales, maintenance, administrations, funeral homes) across multiple locations.
- Ability to establish and maintain trust with all stakeholders – customers, business partners, investors, and coworkers – will be key in this essential role.
- Ability to develop new and effective methods of handling location issues including internal and external customer complaints and issues.
- Excellent customer service skills.
- Critical thinking skills of solving operational challenges.
- Pro-active, understands urgency and priorities in getting tasks accomplished.
- Detail oriented with the ability to multi-task competing priorities.
- Proficiency in Microsoft Office Suite (Word, Excel) CRM, and P&L software.
Work Environment:
- Remote work location (home office)
- This position will be responsible for traveling and reviewing locations 50-60% of the time.
What We Offer
Everstory Partners is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth. As part of our ongoing commitment, we offer a competitive benefits package for our Full-Time Employees including: Medical, Dental, 401k with a company match, Life, Short-Term Disability, Long-term Disability, Vision, Tuition Reimbursement, Employee Discount Programs, Generous PTO Programs, Volunteer Opportunities & much more!
Everstory Partners is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.
