The Branch Launch Manager (BLM) is responsible for the day-to-day operations and loan portfolio of the branch, ensuring that field staff are performing their duties and responsibilities efficiently. Additionally, this role will manage the administrative and logistical support systems for quality and functionality. The Branch Launch Manager will oversee and ensure that the target is being met for clients who qualify for our services and maintain a culture of service excellence in the branch. The ... more detailsBLM will administer and supervise the branch so that the plans and targets with respect to outreach, loan disbursements and repayment, savings mobilization and financial viability for the branch are achieved at the end of each planning period. The BLM will oversee outreach and recruitment with a unique focus on the African American community by creating awareness about the organization, promoting its presence to the community, building strategic relationships, conducting a variety of outreach activities, designing the program, and supporting the recruitment and retention of staff and clients. Leadership:Directs, manages, coordinates, and executes all day-to-day operations, meetings and activities in the Branch. Acts as an external exemplary Leader/ Ambassador for Grameen America Inc. when conducting community partnership meetings. Provides guidance and leadership to team members, sets team objectives, develops, and trains, mentors and coaches, conducts team performance reviews and delivers on-going team feedback and communication. Ensures expectations for compliance, quality performance, and professionalism is being trained, communicated, and upheld by all team members. Sets goals and targets for the branch and is responsible for their achievement. Has experience hiring talented candidates and managing, motivating, and leading teams. Oversees that attendance and payments and microloan related activities across all centers are within the guidelines. Outreach & Recruitment:The Branch Launch Manager will be responsible for building and forming key positive community relationships by participating in community outreach activities. The BLM will also be responsible for ensuring that the Branch attracts and recruit's new members to achieve designated growth targets. Additional responsibilities as follows:Champion and lead the growth of all strategic community partnerships by building strong business relationships to achieve long term goals and objectives. Drives overall service quality including recruiting and other member related activities. Educates and informs clients about Grameen America Inc. and the products and services we offer. Relationship Management:Builds and improves relationships with current and potential new clients. Aims to preserve clients and renew clients' loans on timely manner. Helps promote and maintain a positive company image. Demonstrates ability to recognize conflict and implement positive, respectful resolutions. Understands customer needs and develops plans to address them. Resolves customer complaints quickly and effectively. Analyze current industry trends to identify rare member opportunities that would generate new business. Financial Management:Strategizing or identifying what needs to happen financially for the company to achieve its short- and long-term goals. Oversees employees to ensure quality and accuracy of loan amount and related activities, including compliance of loan criteria, disbursements, collections of repayment and reconciliation of daily payments are met. Monitors accurate records for all transactions within the Center and Branch on the accurate posting of payments, and compliance with delivering required notifications, etc. Decision-making or helping Outreach Coordinator/ Community Development Assistant decide the best way to execute on plans to achieve their loan portfolio as well as client intake, retention & renewals. Portfolio management and tracking liquidity to ensure the branch has enough funds on hand to meet the daily obligations as well as to complete its long- and short-term goals. Skills &
Qualifications
Bachelor's degree or 5 years of experience .-5 years of managing a team(s). Customer-oriented mindset, problem-solving attitude. Excellent communication, teamwork and leadership skills. Strategic thinker and ability to analyze and solve problems quickly. High level of integrity, professionalism, punctuality, discipline and attention to detail. Must be self-motivated, flexible, and able to manage several tasks at one time. Flexible schedule to accommodate availability of members, center meeting facilitation, info. sessions, etc. (including adjusting hours to early mornings/late evenings and attendance at weekend events). What We Offer You: Medical, dental, and vision insurance plans. Generous Paid Time Off options for vacation, sick, and personal days. Paid Holiday Schedule 401 K retirement savings plans. Flexible Spending Account (FSA)Training. Opportunity for advancement. And more!
