Job Abstract

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

The Willard InterContinental Washington, DC is one of the most iconic hotels in the Nation’s Capital. Since 1818, the Willard InterContinental Hotel has played host to the world’s social and political elite. Often referred to as the ‘Residence of Presidents’, The Willard has welcomed U.S. presidents, foreign dignitaries and celebrities, as well as has been the site of many historic moments in U.S. history. Located in the heart of the nation's capital on Pennsylvania Avenue, the Willard continues to be the hotel of choice for heads of state and leaders of the world's business, cultural, social and political sectors. The hotel's 335 well-appointed large guestrooms include 41 elegant suites. Dining options consist of the Cafe du Parc, a popular French bistro with seasonal outdoor seating, traditional Afternoon Tea in Peacock Alley, the classic Round Robin Bar and Private In-Room Dining. There is over 20,000 square feet of Conference and Banquet space and the hotel hosts events ranging from intimate meetings to luxurious weddings. The Willard InterContinental combines heritage, sustainability and luxury with contemporary comfort and the latest technology.

JOB OVERVIEW

Stock and maintain adequate beverage supplies to assist the Bartender in serving customers in a prompt and satisfactory manner.

DUTIES AND RESPONSIBILITIES

• Serve cocktails and/or menu items to bar guests; up-sell when taking orders.
• Assist Bartender in the preparation of garnishes and mixes.
• Stock outlets with liquor, beer, wine, ice, and supplies by following established procedures.
• Clean beverage equipment, glasses, and service areas.
• Perform pre- and post-shift side-work. Stock service station. Fold and stack cocktail napkins and prepare bowls of bar snacks.
• Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down stools, tables, chairs, walls, windows, mirrors, and floors as necessary. Empty trash.
• May assist with other duties as assigned.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Alert Outlet Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate with Bartender and kitchen for ordering and receipt of food and beverages.
• Greet all guests and take beverage and food orders in a prompt and professional manner.
• Monitor guest behaviour and amount of alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever age of a guest requesting an alcoholic beverage service is questionable.

QUALIFICATIONS AND REQUIREMENTS

• Basic reading, writing and math skills.

This job requires the ability to perform the following:

• Handling, carrying or pushing items weighing as much as 50 pounds (carts, boxes, bottles, etc)
• Standing and moving about the lounge area
• Bending, stooping, kneeling, lifting

Other:

• Communication skills are necessary when interacting with guests and supervisor.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Basic reading, writing, and math skills are used at times.
• May be required to work nights, weekends, and/or holidays.
• Require to consistently wear appropriate safety gear i.e. back brace and safety shoes.

What we offer:

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.