The Customer Service Representative (Medical Scheduler) is responsible for responding scheduling client appointments and addressing general questions. The ideal candidate will possess excellent communication and multi-tasking skills while working on scheduling programs simultaneously and ensuring client contractual agreements are met. Our contact center provides extraordinary service and the Representative must be energetic, friendly, skilled and committed. Full Time - Employees are expected to ... more details
Apply
Description
Stafford Communications is uniquely different. We provide Call Center, Consulting and Marketing Services to our clients. We handle customer contacts on behalf of some the nation’s most prominent brands from our call centers in New Jersey and Canada. Our business model features a robust quality and compliance consulting practice that helps companies optimize their own internal call center operations. As experts in regulated industries, we help pharmaceutical, healthcare, food, consumer packaged goods and beauty care companies build brand loyalty by providing their customers with exceptional experiences. Come join us!
SUMMARY:
The Customer Service Representative (Medical Scheduler) is responsible for responding scheduling client appointments and addressing general questions. The ideal candidate will possess excellent communication and multi-tasking skills while working on scheduling programs simultaneously and ensuring client contractual agreements are met. Our contact center provides extraordinary service and the Representative must be energetic, friendly, skilled and committed.
Full Time - Employees are expected to be available between the hours of 8am- 5pm EST Monday - Friday.
KEY RESPONSIBILITIES:
Support phone center with high volume calls, with focus on inbound rescheduling calls for all specialties within the practice and documenting service requests
Schedule clients serving multiple medical offices, taking into consideration client location, facility capabilities, insurance requirements, and type of exam
Communicate effectively with clients and medical professionals
Perform other duties as assigned or directed to ensure smooth operation of the organization.
Manage high-volume workload, effectively prioritizing tasks to remain organized, promoting prompt and courteous service and compliance with all policies
Develop reputation as an efficient service provider with high levels of accuracy.
Provide excellent customer service to all internal and external customers.
Alerts appropriate staff when for all physician schedule changes. Reconciles provider schedules when errors occur.
Serves as a resource to internal and external customers.
Makes patients, their families and physicians their primary focus.
Actively seeks information to understand patient circumstances, problems, expectations.
Requirements
QUALIFICATIONS:
An outgoing personality, with excellent interpersonal skills
Strong verbal and written communication including active listening and reflection with the goal of gathering information, problem solving and diffusing difficult callers. Must to able to maintain professional behavior in stressful situations
Ability to navigate between several computer screens (e.g., CRM Software, Email and Web Browser) while actively listening and entering customer information
Bilingual in English-Spanish, English-Portuguese, or English-Vietnamese a plus, but not required
EDUCATION and/or EXPERIENCE:
Minimum of 2 years customer service experience with excellent communication skills
Strong computer experience working on multiple software programs
Must be authorized to work in the US without sponsorship
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.
