Job Abstract

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. 

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Spa Receptionist

SUMMARY

The Receptionist is responsible for providing outstanding customer service for guests that call and inquire about making Spa Reservations. Agents are empowered to field all customer service inquiries and can clearly articulate spa services, describe the spa ambiance, inform guests of current promotions and reserve spa treatments by accurately entering all necessary information in to software systems. Receptionist will be enthusiastic; detail-oriented, articulate and convey genuine warmth in all interactions with a smile that will shine through the phone.

ESSENTIAL FUNCTIONS

• Provide five star service to spa guests and members through greeting, guiding and providing information, appointment scheduling, directions, care and general assistance to spa related circumstances in Spa Reservations.
• To help ensure the highest quality of service through aiding in gift certificate sales, with customers, calls, sales and resolving guest concerns.
• Retail support through restocking, inventory assistance and sales.
• Assist with guests at front desk and maintain cleanliness of Guest Reception and Retail area.

QUALIFICATIONS

• High school or equivalent education required.
• Bachelor’s Degree preferred.
• Previous Front Desk/Reservations experience preferred.

PHYSICAL REQUIREMENTS

Walking and standing are required throughout the working day--length of time of these tasks may vary from day to day and task to task. Occasional environmental exposures to cold, heat, and water. The individual must be able to transport up to 30 pounds on occasion.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.