Provide comprehensive, high quality customer service to all internal and external customers via in-person, phone and email. Recording of student deposits and subsequent registration and billing for the TCGS programs. Generate and distribute student statements. Deposit and record all payments received from multiple sources, such as mail, the bank lockbox, the E-Market portal. Create and maintain semester payment plans in the payment portal. Review student balances and outreach for unpaid accounts... more details
Job Description: The Student Account Specialist is responsible for activities related to student accounts receivable for The College of Global Studies (TCGS). This person will handle the recording of student deposits and subsequent registration and billing for the TCGS programs. The person in this position is responsible for the cash receipting of payments and making sure they are accurately applied to the students' accounts for TCGS.
Location: Glenside
Responsibilities:
- Provide comprehensive, high quality customer service to all internal and external customers via in-person, phone and email.
- Recording of student deposits and subsequent registration and billing for the TCGS programs.
- Generate and distribute student statements.
- Deposit and record all payments received from multiple sources, such as mail, the bank lockbox, the E-Market portal.
- Create and maintain semester payment plans in the payment portal.
- Review student balances and outreach for unpaid accounts.
- Maintain and update published fees for the website and the student information system
- Troubleshoot missing or misapplied student payments.
Qualifications:
Required Skills and Abilities:
- Analytical thinker, able to identify issues, obtain relevant information, relate and compare data from different sources, and identify alternative solutions.
- Ability to present information to individuals or groups; ability to deliver presentations suited to the characteristics and needs of the audience.
- Ability to convey information clearly and concisely to groups or individuals either verbally or in writing to ensure that they understand the information and the message.
- Ability to listen and respond appropriately to others. Ability to impact and influence others to further the institution's strategic objectives.
- Ability to use Microsoft Office (Excel, PowerPoint, Word) and basic databases and software
Qualifications:
- Associates Degree
- 1-3 years experience preferred
- Ability to work with a multicultural and multigenerational customer base.
- Strong analytical, critical thinking, technology skills.
- Ability to convey information clearly and concisely, verbally and in writing, to ensure others understand the information
Application Instructions:
- Applications must be submitted online through Arcadia's Human Resources portal to receive full consideration. Please do not email application materials to the hiring manager. Due to the volume of applications received, communication will generally be limited to candidates selected for additional consideration.
- Application review will begin immediately. Posting will be removed from the website once we've established a sufficient talent pool for consideration.
Arcadia University is a top-ranked private University in Greater Philadelphia that provides a values-based educational experience by placing students at the center. The Institute of International Education has ranked Arcadia first nationally in study abroad for 10 of the last 13 years, and the Princeton Review has ranked Arcadia among the "Best in the Northeast" for eight consecutive years. The University's Physical Therapy and Physician Assistant programs are nationally ranked in their respective categories by U.S. News & World Report, which cites Arcadia for being among the top study abroad programs and among the "most innovative," and "best value" colleges. Arcadia promises a distinctively global, integrative, and personal learning experience that prepares students to contribute and lead in a diverse and dynamic world. Through its community of practice and commitment to Justice, Equity, Diversity, and Inclusion (JEDI) and to combating anti-Black Racism, Arcadia has made facilitating a safe and welcoming environment a priority. Learn more about our vibrant community at www.arcadia.edu.
Our belief and experience is that there is strength in diversity and we are committed to building a welcoming and inclusive environment for students and employees alike. We are a community built on varied experiences and perspectives that bene?ts from open-minded discussion and cultural humility. Guided by our University's values, we are committed to justice, equity, diversity and inclusion, and we are working towards dismantling anti-Black racism/white supremacy and other forms of interpersonal and systemic discrimination and oppression.
We welcome candidates who can contribute to the diversity and excellence of our community. The successful candidate will demonstrate examples of ways they will incorporate our values. in their work.
At Arcadia University, our JEDI principles (Justice, Equity, Diversity, and Inclusion) are the foundation of our highly regarded, values-based learning community, which reflects the world in which we want to live. As such, Arcadia actively seeks and welcomes candidates of diverse backgrounds and abilities. Arcadia prohibits discrimination against individuals on the basis of ethnicity, national origin, ancestry, race, color, religion, creed, sex, gender, marital status, affectional or sexual orientation, age, gender identity, military or military veteran status, disability, family medical or genetic information, or any other legally protected characteristic. All offers of employment are conditional based on the successful completion of a background check. Employment may not begin until the University accepts the results of the background check.
Position Code: AC912G
