Are you an IT Service Desk Technician with demonstrated experience providing superb customer service? Are you ready for a challenge? Then we have a great opportunity for you to join a growing team in Chantilly, VA! As our IT Service Desk Technician, you will: Work with a team of driven, supportive, and highly skilled professionals. Receive a robust benefits package that includes an Employee Stock Ownership Plan! Be part of an empowered accountability culture where each employee-owner has a meani... more details
Job Title / Level
IT Service Desk Technician - Secret Clearance
Clearance Required?
Secret
Location:
Chantilly, VA 20151 US (Primary)
% Travel
0 - 10%
Job Description
Are you an IT Service Desk Technician with demonstrated experience providing superb customer service? Are you ready for a challenge? Then we have a great opportunity for you to join a growing team in Chantilly, VA!
As our IT Service Desk Technician, you will:
Work with a team of driven, supportive, and highly skilled professionals.
Receive a robust benefits package that includes an Employee Stock Ownership Plan!
Be part of an empowered accountability culture where each employee-owner has a meaningful stake in the future success and growth of the company.
A week in the life of an IT Service Desk Technician at the Medical Enterprise Test Innovation Center (METIC) supporting multiple customers:
Manage the intake and processing of service desk tickets
Assist end users with technical issues and service requests
Contribute to the ongoing development of customer-facing documentation
Support the development of Service Management reports
Actively participate or initiate process improvement and automation efforts.
Work closely with team members -- on site and remote -- to ensure proper ticketing discipline
Job Requirements
U.S. Citizenship and ability to obtain a Secret clearance.
1- 3 years of IT service desk experience.
Security+ certification or the ability to obtain within 6 months of hire date.
Ability to present professionally to Government facility's visitors
Excellent interpersonal and communication skills
Self-starter with high initiative and resourcefulness.
Commitment to following ticketing and facility procedures
Commitment to supporting customers
Preferred Qualifications:
Motivation to learn new systems and techniques.
Experience with Microsoft Windows account management and troubleshooting.
Experience with basic networking concepts, configuration, and troubleshooting.
Experience working in a cloud environment including virtual access and tools.
Familiar with ITIL standards and processes.
Familiar with Service Level Agreements (SLA).
Experience using ITSM ticketing systems.
Proficiency with MS Office tools.
Experience with Atlassian tools (Jira, Confluence)
Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide. Through our focus on quality, strong cultural beliefs, and innovation we deliver excellence every day. Company Awards:
Forbes National Best Midsize Companies
Energage National Best Workplaces, National
Washington Post Best Workplaces
Veteran Hiring Awards
U.S. Department of Labor Hire Vets Medallion
BEST FOR VETS by Military Times
TOP 10 MILITARY FRIENDLY COMPANY by MilitaryFriendly.com
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is $40,000 - $70,000. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans (including ESOP and 401k), insurance programs, and education and training assistance.
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