Job Abstract

What You’ll Get to Do

CACI is seeking an IT Business Systems Analyst professional to join our team in Alexandria, VA. If you are looking for your next career challenge, CACI would like to speak with you. You will be responsible for supporting our Government Customer as an IT Liaison.  In this position, you will act as a trusted advocate to the customer with respect to services and technologies provided by DISA. This role is best suited for someone who has proven direct customer support experience and problem-solving abilities. the successful candidate will need to have to ability to learn quickly with on-the-job training and be able to work independently to solve problems.

More About the Role

• Engage with various customers and assist them in escalation and resolution of issues.

• Prepare weekly status reporting of accomplishments and completed engagements

• Maintain and update content on the customer WIKI site (e.g. SharePoint Online)

• Work with customer and stakeholders to develop and document related processes about IT technology and management

• Support data calls and assist with coordination of various IT technology

• Research various technologies and brief customer

• Manage and facilitate mobile device tracking, accounts, and auditing

• Assist with IT equipment turn-ins and IT asset tracking

• Provide in/out processing assistance for appointees and direct staff

• Collaborate with other team members on the customer support and training

You’ll Bring These Qualifications

• Active DoD Secret Clearance

• Proven oral and written communications skills, capable of effectively

• - Communicating with Government customers

• - Facilitating and running meetings

• Effective problem-solving and critical thinking skills

• Strong customer service skills

• Ability to prioritize and execute tasks in a fast-paced environment

• Ability to distill information from various sources to facilitate customer decision/action

• Experience with MS Office (Word, Excel, PowerPoint, Visio) and MS Teams

• Demonstrate strong attention to detail, problem solving, and a desire to provide outstanding customer support

• 3-5 years of progressive Customer/Help Desk Support, or related experience 

These Qualifications Would Be Nice to Have

• Experience working within the DoD

• Familiarity with using ServiceNow or related Help Desk experience

• Knowledge of issues regarding information technology 

• Familiarity with business processes and workflows

• Familiarity with Power BI and/or data analysis tools

What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
 

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is: