24-148 –Office Assistant (CA2) - Department of Educational Foundation and Policy Studies
Updated: July 03
West Chester
201 Carter Drive, Suite 100
84.7
7mi
Job Abstract
Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania’s College of Education and Social Work (CESW) invites applicants for the position of Office Assistant for the Department of Education Foundational and Policy Studies. West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, post-b... more details
Position Summary
Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania’s College of Education and Social Work (CESW) invites applicants for the position of Office Assistant for the Department of Education Foundational and Policy Studies.
West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.
WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.
As part of the College of Education and Social Work, the Department of Education Foundations and Policy Studies is dedicated to fostering the development of educators with the requisite critical consciousness and pedagogical skills to act as public intellectuals; citizen-teachers capable of creating pedagogical spaces and practices that are relevant, impactful, and liberating for their students.
The Office Assistant coordinates and delivers a full range of administrative and office management services to the Department of Educational Foundations & Policy Studies. This position is a highly confidential assignment requiring the utmost respect and privacy.
The ideal candidate will demonstrate excellent customer service skills; the ability to work independently; strong organizational skills, the ability to manage multiple priorities, and the ability to communicate effectively across a diverse population including students, faculty, and staff.
Responsibilities include:
Serve as first point of contact for students, faculty, parents, and visitors to the department
Answer incoming calls
Maintain department email accounts and respond to routine inquiries
Provide general information for students and prospective
Assist students and faculty with general academic policies and procedures
Maintain electronic files, record-keeping procedures, and spreadsheets
Prepare and maintain confidential files for faculty, staff, and students
Take minutes at faculty meetings and distribute
Support new faculty hiring and onboarding processes
Support the faculty evaluation process
Input course schedule each semester and make changes as requested
Perform data entry using multiple systems including Microsoft Office
Prepare a variety of communication including letters, memoranda, and drafts
Assist with the planning and implementation of special events
Monitor department budgets and track expenditures
Compile, record and route routine fund transfers and expense requests
Assist with submission, monitoring, and processing of all required purchasing requisitions and budget transfers
Process department work orders and equipment maintenance
Maintain informational bulletin boards
Supervise student assistants including training and assigning work assignments
Perform other related duties as assigned
Minimum Qualifications
Six months as a Clerk 1 and educational development to the level of the eighth grade; OR
Completion of a high school business curriculum; OR
Any equivalent experience and/or training which provided the required knowledge and abilities
Demonstrated proficiency in the use of Microsoft Office Suite including Outlook, Word, and Excel
Required knowledge, skills, and abilities:
Proficiency in standard office procedures and practices
Attention to detail and accuracy
Excellent oral and written communication skills
Ability to independently prioritize task completion and to adapt to changes in priorities or turn around as needed
Ability to compose straightforward, informational correspondence and to carefully proofread one’s own and other’s written materials
Strong organizational skills including creating and maintaining logical organization of electronic files and folders
Ability to understand and follow oral and written instructions and to maintain accurate records/notes
A willingness and ability to maintain confidentiality and follow all university requirements with respect to the handling of confidential student and personnel information is essential
Maintain a professional demeanor and good working relationships with all department staff, students, and visitors
Preferred Qualifications
Experience in an administrative or receptionist role
Customer service or student support experience
Excellent written communication skills
Experience with higher education systems such as Banner, SAP, BI, D2L, and OnBase
Special Instructions
Ask about the opportunity to work from home and alternate work schedules.
Candidates should apply online at https://www.schooljobs.com/careers/wcupa. Application allows for cover letter, resume and three references with contact information (All required for consideration.)
Applicants must successfully complete the interview process to be considered as a finalist.
Developing and sustaining a diverse faculty and staff advances WCU’s educational mission and strategic Plan for Excellence. West Chester University is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, and persons with disabilities are encouraged to apply.
All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks.
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