The Developer & Employee Experience team enables Blue Shield of California’s workforce through its delivery of enhanced digital capabilities, technical development, and infrastructure foundations. The Technology Business Management Specialist, Senior will report to the Director, Technical Operations. In this role, the successful candidate will support the Developer & Employee Experience team with varied, important contributions. The role will enable the organization’s demand & capacity analysis ... more details
Your Role
The Developer & Employee Experience team enables Blue Shield of California’s workforce through its delivery of enhanced digital capabilities, technical development, and infrastructure foundations. The Technology Business Management Specialist, Senior will report to the Director, Technical Operations. In this role, the successful candidate will support the Developer & Employee Experience team with varied, important contributions. The role will enable the organization’s demand & capacity analysis though Planview tool support and driving strategic work forward by creating and reporting on metrics dashboards. The successful candidate will also facilitate the intake & qualification of requests of IT infrastructure and be instrumental in leading the organization in business continuity planning.
Your Work
In this role, you will:
Operate across a matrixed environment, able to manage ambiguity and to reach understanding and gain commitment to act. Plan and perform process improvement initiatives
Focus on successful execution/delivery of outcomes, and maintain track record for driving change, delivering business value, and meeting commitments
Effectively present financial information, business case, change recommendations and respond to questions from stakeholders
Plan, perform and implement process improvement initiatives related to IT operational and financial management
Identify business process improvement opportunities, propose solutions, engage management and stakeholders to align on decisions, and revise desk level procedures to reflect changes
Facilitate, validate shepherd infrastructure department work intake
Enable high-value teams’ demand & capacity analysis, and improve financial outcomes through shepherding of workforce management tool
Drive organizational outcomes through tool enablement for metrics reporting and tracking
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