Job Abstract

Analyzes customer problems of low complexity. Assesses scope of impact. Mitigates customer impact of issues and executes work arounds. Implements problem resolution as identified in documented solutions. Engages others as appropriate and escalates as required. Provides advice or training to users about the application systems' functionality, correct operation or constraints, and corrects user faults. Proactively monitors production and nonproduction environments and/or applications. Condu... more details

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