Coordinator of Student Services, School of Graduate & Professional Studies
Updated: July 11
Mechanicsburg
One College Ave
72
6.9mi
Job Abstract
Coordinates, promotes, and designs student support services and programming for graduate students, particularly in the areas of academic support, DEI and belonging, spiritual development, and mental health and well-being. Serves as the liaison to multiple university departments (e.g., health services, academic accessibility, writing support, campus ministry, public safety and housing) to ensure effective systems are in place and to coordinate efforts as they relate to graduate student population... more details
Coordinator of Student Services, School of Graduate & Professional Studies
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Position Details
Classification Details
FLSA Status
Exempt
Position Information
Position Title
Coordinator of Student Services, School of Graduate & Professional Studies
Position Type
Staff
Employee Group
Administrative
Time Status
Full-Time
Time Category
Full Time (1560-2080 hours)
Annual Hours
2080
# of Months
12
Hours Per Week
40
Work Dates
July 1 – June 30
Campus
Winding Hill
Position Description
Position Summary
Coordinates, promotes, and designs student support services and programming for graduate students, particularly in the areas of academic support, DEI and belonging, spiritual development, and mental health and well-being. Serves as the liaison to multiple university departments (e.g., health services, academic accessibility, writing support, campus ministry, public safety and housing) to ensure effective systems are in place and to coordinate efforts as they relate to graduate student populations. Serves as first point of contact for student safety needs with special attention to the Winding Hill facility. Coordinates services involving contracted support (Heartful Editor, Timely Care). Provides centralized support for graduate student organizations. Promotes graduate programs through social media initiatives within and across graduate programs.
Occasional evenings and weekends required.
Education Required
Bachelor’s degree
Education Preferred
Master’s Degree in higher education or related field
Experience Required
2-3 years working in higher education
Experience Preferred
Prior knowledge and experience with graduate education.
Skills, Characteristics Required for Position
Ability to provide innovative and responsive solutions to student needs
Ability to interact effectively with faculty, staff/administration and students
Strong interpersonal skills and customer service skills
Ability to work independently
Ability to support a diverse range of student needs
Strong organizational, goal setting, and project management skills
Understanding of the basic principles of social media use
Attention to detail and accuracy
Ability to successfully prioritize and manage multiple projects concurrently
Ability to balance shifting priorities
Knowledge and experience with learning management systems
Growing understanding of the needs of graduate students including students pursuing online education
Strong computer proficiency in Microsoft Office Suite
Special Working Conditions
Occasional evenings and weekends required.
Driving Requirements
N/A
Essential Employee
N/A
Primary Duties
Identify contemporary graduate student needs and provide robust and diverse programming for students to promote student belonging and connection.
Coordinate and communicate availability of graduate student services (counseling and health services, Career and Professional Development Center, orientation, library access, technology resources, writing resources, academic support services, dining, safety, bookstore, campus ministry, housing, etc.)
Provide oversight to graduate new student orientation materials.
Assist with new student recruitment events as needed.
Provide support for students related to non-academic questions and concerns.
Participate in relevant safety-related trainings in order to serve as the first point of contact for safety issues with graduate students.
Provide coverage for Winding Hill student and facility needs during regular business hours.
In consultation with the Office of Human Resources and Compliance, support Title IX efforts as they relate to graduate students.
Oversee the student services section of the SGPS website and catalog
Provide or coordinate programming for graduate students in consultation with the SGPS dean and leadership team.
Maintain and communicate regular and accessible office hours for graduate students.
Manage and maintain new student orientation materials for graduate programs.
Support SGPS student organizations as needed. Provide guidance on relevant policies and procedures for student events.
Support social media promotion efforts among the graduate programs and for the SGPS.
Provide success coaching for graduate students, serving as the hub of information for non-academic needs and services for students.
Assess and evaluate student services.
Assist with prospective/new student events (open house, interviews, etc) as requested.
Serve as DSO for international graduate students in residential programs.
Serve on the Graduate Commencement planning and implementation committee.
Proctor exams as requested in conjunction with the Office of Academic Accessibility.
Maintain consistent and reliable attendance.
Secondary Duties
Other duties as assigned.
Supervises: # of Administrative
0
Supervises: # of Staff
0
Supervises: # of Student
0
Posting Date
07/09/2024
Open Until Filled
Yes
Application Deadline
Diversity
Messiah University’s commitment to diversity and inclusive excellence draws inspiration from its mission “to educate men and women toward maturity of intellect, character and Christian faith in preparation for lives of service, leadership and reconciliation in church and society.” The university has pursued this vision through a strategic planning process that encourages diversity through employee and student composition, campus climate, and an educational program that seeks to equip and enable educators and students to embrace diversity. Candidates should clearly articulate why diversity and inclusive excellence matter to them as persons of faith as well as in their profession. Candidates will speak to how as a potential employee, they will contribute to the advancement of this vision through their teaching-learning, research, institutional service, and public engagement.
Posting Specific Questions
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