Job Abstract

As Sr. Customer Support Technician, you’ll provide Tier 1- 3 on-site technical Support via Desk side, Phone, and Email for our high profile government customer. If you want to join a company that values great communication skills, the ability to learn new business and software applications to support Department of State clients, and are open to commuting to Washington, D.C. we want you to work for MetroStar!

We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you’ll do:

• You’ll work hand in hand with the Customer Engagement team members to provide on-site desk and phone helpdesk technical support for Department of State customers
• You will be responsible for interfacing with customers to handle technology-related service requests, incidents, and problems (phone, desktop, applications, audio/visual, mobile device, and/or network connectivity) within established service levels
• You will diagnose, examine and/or resolve customer inquiries and incidents and implement appropriate resolution where possible
• Develop and maintain strong relationship with business partners and internal/external team members
• Identify issues and escalate/manage resolution as required
• Resolve issues escalated from Junior Customer Support Technician where possible
• You may lead or manage individuals such as Junior Customer Support Technician

What you’ll need to succeed:

• You have active Interim or Secret government security clearance (or be clearable).
• You have 5 years of providing helpdesk technical support
• Have experience working with Microsoft Office application software and Windows desktop operating systems, including the ability to learn new software applications quickly
• Ability to be on site in Washington, D.C.

Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.

Don’t meet every single requirement?

Studies have shown that women, people of color and the LGBTQ+ community are less likely to apply to jobs unless they meet every single qualification. At MetroStar we are dedicated to building a diverse, inclusive, and authentic culture, so, if you’re excited about this role, but your previous experience doesn’t align perfectly with every qualification in the job description, we encourage you to go ahead and apply. We pride ourselves on making great matches, and you may be the perfect match for this role or another one we have. Best of luck! – The MetroStar People & Culture Team

What we want you to know:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

MetroStar Systems is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of MetroStar Systems.

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