Job Abstract

Operations Officer - Portfolio Management

Description

• Manage post-contract activity throughout the life of implemented contracts, partnering with other operational and sector teams, adhere to the good practices of managing business contracts and clients;
• In coordination with the Portfolio Head, guide, and update MIGA’s management on changes to the portfolio and participate in portfolio review meetings with the Directors of Operation and Sector Managers;
• Follow up all contractual obligations (including, annexes, overdue premiums, development effectiveness indicators, E&S obligations, etc.), preparation of amendments, contract assignments, waivers, consent letters, and other official documents;
• Ensure compliance with filing procedures of project documents and contracts of guarantees;
• Coordinate with the Portfolio Head and relevant clients on contract issues which may arise during routine monitoring and follow up;
• Manage MIGA’s portfolio in the sector and ensure management plans are adhered to and applied to all projects;
• Underwrite modifications of prior concurrence related to the existing projects following underwriting guidelines and MIGA’s internal policies and procedures;
• Conduct due diligence and risk assessment that includes evaluating legal and financial documents and assessing the degree and types of non-commercial risks likely to be involved in the modifications of prior concurrence and determine how these risks should be addressed under the existing terms of the MIGA contract;
• Provide early warning for projects at risk and propose action plan;
• Align with MIGA financial, environmental, legal, and other standard requirements when carrying out changes in contracts of guarantee;
• Provide cross-support to colleagues within the unit when needed

Pre-Claims and PER Support

• Coordinate with MIGA’s legal department (MIGLC) to represent MIGOP with respect to any pre-claims or claims issues; support MIGLC engagements on pre-claims from an operations perspective;
• Identify and document evaluation findings and rate the guarantee projects on overall development outcomes, MIGA's effectiveness and the project's contribution to MIGA's financial results as part of the project evaluation report (PER) team;
• Collaborate with colleagues to research, analyze and prepare evaluation reports;

Maintaining Client Relationships

• Manage client relationships and ensure a high level of client satisfaction; negotiate changes in the contracts of guarantee with investors to ensure contracts are developed and documented in accordance with MIGA’s policies and procedures while also satisfying the needs of clients;
• Connect with MIGA clients (in coordination with the Portfolio Head, Sector Managers and Client Service Leaders) to maintain optimal MIGA coverage for existing projects, as well as to identify new business opportunities via existing clients using various business development tools;
• Participate in selection of new business transactions with existing clients in MIGA portfolio;
• Maintain close contact with private sector investors, lenders and other institutions working on the development and implementation of MIGA projects in developing countries;

Portfolio Analytics and Reporting

• Participate in strengthening MIGA’s operational risk management and internal control processes, especially in areas related to underwriting and contract management;
• Assist Portfolio Head in various analytical reports and papers for MIGA’s Management and the Board of Directors, including project modification papers to the Board of Directors for its concurrence, project review memos; and provide input to quarterly management reports and annual Guarantee Portfolio paper;
• Analyze operational business results and portfolio trends, developmental impact, reasons for contract cancellation and lessons learned, and make subsequent recommendations to ensure a more balanced portfolio;

Knowledge Management and Supervision

• Build capacity and mentor Operations Analysts to improve their knowledge and skills for efficient work delivery; contribute to knowledge management through relevant lessons learned from the portfolio and maintain feedback loops from portfolio to new business

Selection Criteria

• Master’s degree in finance, Economics, International Business or related field and a minimum of 5 years’ experience in active credit decision-making in the financial services industry or equivalent combination of education and experience
• Experience in portfolio/ asset management or project financing with a focus on investments in emerging markets
• Sound knowledge of sourcing/structuring project finance transactions
• Strong project management skills, ability to be flexible, to prioritize work among multiple competing demands, propose reliable solutions, and implement projects effectively and efficiently
• Demonstrated leadership abilities to establish and nurture client relationship
• Strong sense of service and protection of MIGA’s assets
• Excellent interpersonal skills: openness to feedback, new ideas and ability to guide staff to find solutions for problems
• Ability to work in a matrix organizational structure, delivering high quality work, and meeting business objectives
• Recognized as a team player and strategic thinker with ability to develop innovative solutions to address portfolio risks
• Ability to collaborate closely with other parts of the World Bank Group and other MFIs and financing institutions and banks
• Excellent written and verbal communication skills in English. French, Spanish, or Russian is a plus

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

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