The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB:It is the responsibility of the Computer Engineer to provide on-site support to internal customers as dispatched by ... more details
The SHOW comes alive at MGM Resorts International.
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
It is the responsibility of the Computer Engineer to provide on-site support to internal customers as dispatched by the trouble ticket system while performing excellent guest service. This position has an on-site work schedule at the MGM National Harbor property.
THE STARTING RATE: $31.25
THE DAY-TO-DAY:
Monitors the MGM National Harbor Help Desk ticketing system queue and works cooperatively with the Corporate IT department, National Harbor IT department, and vendors to facilitate correction of incidents and problems.
Updates and closes tickets in a timely manner to reflect action taken and current status.
Acts as the property expert on technologies and sets priorities in incident resolutions.
Ensures that the computer room, office, and computer equipment are kept neat and clean.
Performs preventive maintenance on PCs, printers, and other hardware. Installs service releases and performs routine maintenance on IT systems.
Answers inquiries in person and via telephone, e-mail, and voice-mail concerning the use of computer hardware and software.
Installs PC hardware/software and assists in the installation of system and networking hardware and software.
Updates the shift report on a daily basis to include required information updates and to reflect significant activities that occurred during the shift.
Ensures IT security on all IT systems that are deployed or changed (Firewall, VPN, etc.).
Participates in maintaining licensing information for all applications and operating systems using established process.
Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.
Responds effectively to guest inquiries related to MGM National Harbor and the National Harbor area providing excellent guest service.
Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
THE IDEAL CANDIDATE:
High School Diploma, GED or equivalent.
An Associates degree in Information Technology or related field is highly desired.
2+ Years of prior relevant experience in Information Technology.
Ability to work varied shifts, to include weekends and holidays on-site at the property.
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
THE PERKS & BENEFITS:
Free parking on and off shift.
Free meals in our employee dining room.
Enjoy exclusive access to discounts on company amenities including hotel stays, dining experiences, retail offerings, and entertainment.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.