Job Abstract

Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services.  Simply, we create meaningful technology centered experiences that enable our customers to prosper.  If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you.  If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.

Position Summary

Data Analyst responsibilities include conducting full lifecycle analysis to include requirements, activities and design. The ACH Data Analyst will develop and interpret analysis and reporting capabilities. They will also monitor performance and quality control plans to identify improvements.

Job Description

• Works closely with ACH Product Manager, Business Analyst, and Support teams 

• Interpret data, analyze results using statistical techniques and provide ongoing reports

• Research outgoing ACH batches and files and their response files to troubleshoot discrepancies

• Acquire data from primary or secondary data sources and maintain databases/data systems

• Identify, analyze, and interpret trends or patterns in complex data sets

• Work with management to prioritize business and information needs

• Locate and define new process improvement opportunities

• Using automated tools to extract data from primary and secondary sources

• Work with developers to address merchant and or partner impacting issues

• Assigning numerical value to essential business functions so that business performance can be assessed and compared over periods of time.

• Preparing reports for the management stating trends, patterns, and predictions using relevant data

• Working with programmers, engineers, and management heads to identify process improvement opportunities, propose system modifications, and devise data governance strategies. 

• Works with Merchants and Support to research and resolve escalations regarding  reconciliation and reporting issues. I.e. funding discrepancies 

• Works with internal departments to research funding and reconciliation issues 

• Works with internal business units to research and resolve reporting, support and processing issues; 

• Meet with Merchants and Partner as needed to discuss research findings and get feedback on open items

• Work with Pricing or Sales Comp on any discrepancies or issues that arise 

• Maintain and manage the ACH Debit Exceptions items page

• Manages and responds to all ACH dispute items received from Wells.

• Assist with annual internal audits material gathering 

• Assists with documenting and reviewing new functionality within the ACH gateway for training 

Knowledge and Experience

• Minimum of 4+ years of experience in building and delivering successful software services and/or payments solutions.

• Proven working experience as a Data Analyst or Business Data Analyst

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

• Adept at queries, report writing and presenting findings

• Bachelor’s degree strongly preferred or equivalent experience

• Knowledge and experience of agile/scrum product development

• Must excel working in team-oriented roles that rely on your ability to collaborate and positively influence others.

• Strong attention to detail and organizational skills.

• Excellent communication, collaboration, team dynamics, and conflict resolution skills.

• Exceptional interpersonal and organizational savvy with the ability to work within a complex matrix organization.

• Self-starter with strong problem identification and resolution skills.

• Ability to thrive in a fast-paced, sales-intensive environment.

• Exceptional communication skills with the ability to communicate to all stakeholders, including customers, executive leadership, and functional business leaders.

• Experience with Azure, Aha! or similar software

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Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.