The Climbing Wall and Teambuilding Supervisor is responsible for the design, development and coordination of a comprehensive campus climbing wall program and teambuilding program, that is grounded in practical application of student development, specific curriculum in support of the and the mission of the Student Union. This includes delivering excellent customer service, along with student assistant hiring and supervision; and adherence to local, national, industry operating and safety standard... more details
The Student Union, Inc. is 501(c)(3) nonprofit auxiliary that maintains three major facilities at San José State University in downtown San José, California. These facilities include the Diaz Compean Student Union Building, the Provident Credit Union Event Center, and the Spartan Recreation and Aquatic Center. The Student Union, Inc. functions as part of the Student Affairs Division on campus, and is governed by a Board of Directors made up of a student majority, faculty, and administrators.
Mission The Student Union, Inc. of San Jose State University supports the development, growth, and well-being of students and the campus community by providing diverse programs, desired services, and quality facilities to enhance the collegiate experience.
Job Summary The Climbing Wall and Teambuilding Supervisor is responsible for the design, development and coordination of a comprehensive campus climbing wall program and teambuilding program, that is grounded in practical application of student development, specific curriculum in support of the and the mission of the Student Union. This includes delivering excellent customer service, along with student assistant hiring and supervision; and adherence to local, national, industry operating and safety standards; The position reports to, and receives direct supervision and direction from the Sr. Manager, Competitive Sports & Outdoor Adventures.
Essential Functions and Tasks
Provide direction and oversight of the climbing wall and bouldering area, as well as all climbing programs on the wall.
Develop, coordinate, organize, and implement a quality climbing wall program, including instructional programs, themed climbing events, and adaptive climbing programs.
Implement strategies and systems to support the efficient, safe and effective delivery of climbing wall programs.
Develop and manage a teambuilding program and activities based on group facilitation strategies and techniques to support the campus community and SJSU students.
Ensures events are appropriately registered in Fusion for program participation and assessment.
Staff Development and Supervision
Develops and conducts safety and risk management training for climbing wall staff regarding equipment and other related items and/or activities and ensures that employees are trained at industry safety standards.
Oversight of Student Assistants and Supervisors in program delivery.
Hires, trains, and supervises student assistants to include supervisors and assistants.
Conducts all training, Climbing Wall Staff meetings, and staff trainings to ensure all program participants are oriented to program rules, policies and procedures, and verify eligibility requirements for all participants.
Demonstrate proper use and set-up of equipment for belay (carabiners, top ropes, lead-lines, harnesses) and knot tying abilities.
Ability to teach: basic movement skills, knot tying, rope management, belay techniques, hazard mitigation, use and care of climbing equipment.
Instructs registered participants in basic bouldering and top rope climbing, equipment use/repair skills, body movements, safety practices and proper etiquette associated with climbing.
Create and maintain an inventory management plan, including tracking physical inventory, compiling inventory reports, and making recommendations for future inventory purchases.
Equipment and Facility Care, Use, and Inspection
Manage and schedule wall maintenance, upgrades, and adherence to inspection requirements. recommends to, the procurement and inventory of climbing wall equipment and supplies. Demonstrate the proper care, use and inspection(s) of climbing equipment, including but not limited to: shoes, harness, belay devices, carabiners, rope, and cordage.
Develops, implements, and coordinates daily equipment inspection standards, equipment use checklists. Tracks equipment usage and inspections for compliance with standard industry regulations.
Assess the physical wall and bouldering condition including internal structure, belay anchors, lead bolts, climbing holds and climbing surface integrity and take appropriate corrective actions based on this assessment.
Ensures appropriate route setting and changing of routes for the climbing wall as needed throughout the year.
Conducts daily & annual inspection of the wall routine facility inspection practices according to the manufacturer’s instructions and employer’s policies and procedures through SU approved certified insured provided.
Implement emergency procedures, safety practices and risk management procedures and ensures all activities are conducted in accordance to industry standards and safety procedures.
Works with SUI Marketing department to develop and advertise for themed climbs, lead climbing clinics and belay clinics.
Works with the SUI Student Success and Assessment team to ensure learning outcomes and evaluates student growth/comprehension through technical skill assessments are developed and assessed annually for the student staff.
Perform additional duties as assigned.
Knowledge, Skills and Abilities (KSAs)
Demonstrated supervisory and management experience with a collegiate or commercial climbing gym overseeing student assistants.
Demonstrated experience with climbing programs including; route setting, climbing gear, and safety requirements.
Demonstrated experience in climbing gym management and administration.
Demonstrated experience facilitating team building activities for students and groups.
Ability to communicate clear and concise analytical comments, both orally and in writing.
Ability to understand and apply applicable rules, regulations, policies and principles.
Excellent customer service, ability to manage conflicts, and create an inclusive environment. Effectively and frequently with students, campus community members, vendors and the general public.
Advanced proficiency with Microsoft Word and Excel, web browsers, query tools, integrated financial systems and/or other types of records management systems.
Ability to define problem areas, collect data, perform preliminary analyses and make appropriate recommendations.
Physical Demands and Work Environment
The position works in a wide variety of environments including both a typical office as well as an indoor climbing facility.
The physical demands of this position are described below
Fall (Slip, Trip) Conditions that result in falls (impacts) from height or traditional walking and playing surfaces.
Lifting and carrying, frequently 10-25lbs, occasionally 26-50lbs.
Hearing and speaking to exchange information in person or on the telephone.
Dexterity of hands, fingers, and wrist to operate a computer keyboard and calculator.
In general, the position works a schedule based on business needs 10 a.m. - 7 p.m., Monday - Friday, may work early mornings, late evenings and weekends as needed.
Minimum Qualifications
Bachelor's degree in Physical Education, Exercise Science, Recreation, Sports Management or a related field.
Two (2) years of supervisory and management employment experience in collegiate or commercial climbing gym including selecting, training, coordinating, evaluating, and supervising student employees.
Current AMGA, CWA or PCIA Climbing Wall certification (or equivalent).
Current CPR and AED certifications required or must be obtained within the first month of employment.
Preferred Qualifications
Master’s degree in Recreation, Student Development, or related field
Current AMGA, CWA or PCIA Climbing Wall Instructor certification (or equivalent).
Demonstrated experience in large student recreation centers, student unions, student activities, and residence life or student development.
Experience in a large, non-profit corporation.
Involvement in professional societies and organizations.
Demonstrated knowledge of Fusion Member Management system.
Certification as a climbing wall instructor provider, trainer, or similar certification to teach climbing classes and train student staff.
Demonstrated ability to articulate the role campus life plays in recruitment, student success, retention, and graduation, and a commitment to college student development and student leadership.
Benefits This position is employed through Student Union at San Jose State University which offers an excellent benefits package including Medical, Dental & Vision insurance (fully paid on selected packages by the company for the employee and dependents), Life and Supplemental Insurance, Vacation, Sick Leave, paid Holidays, 403(b) retirement program, tuition reimbursement, employee development opportunities and more.
Equal Opportunity/Affirmative Action The Student Union of San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, pregnancy, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. The Student Union and SJSU have a firm and unambiguous commitment to the active elimination of discrimination, and the affirmative recruitment of a diverse, multi-racial community of students, faculty and staff.
Background Check and Fingerprinting Student Union employees are required to undergo and completed a successful background check that includes verification of employment and education, as well as a check of criminal records for employment. Candidates for positions where the employee will come in regular contact with minors and cash management will be required to be fingerprinted. This policy includes emergency hires and may also be applicable to volunteers depending on the work performed. In some cases, the background check will include a credit check and/or a Department of Motor Vehicles check, as well as a check of licenses and certificates when applicable. All background checks are conducted through the Student Union third-party vendor, Accurate Background.
California State University (CSU) Learning & Development Within the first month, all employees are required to complete the following compliance online training sessions through CSULearn, the University's employee training platform. Employees will be enrolled in the training soon after their appointment is processed and will be notified via email from CSULearn@sjsu.edu.
i. Injury and Illness Prevention Program ii. Discrimination and Harassment for Supervisors/Non-Supervisors iii. Gender Equity and Title IX Prevention Program (Title IX) iv. Data Security and FERPA v. Mandated Reporters of Child Abuse
California Child Abuse and Neglect Reporting Act All Student Union at San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
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