Provides management oversight and direction for multiple clinic sites; clinical day to day operations of the affiliated practice with a focus on operational efficiencies to provide outstanding patient care and a safe working environment. Recommends and implements process improvements. Must be able to prioritize and multi-task duties required by multiple therapists/physicians. Possesses general knowledge of therapy/physician practice front office including patient registration, appointment schedu... more details
Thank you for considering a career at Bon Secours!
With a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities.
Supervisor Physical Therapy – Outpatient Therapy Site
Bon Secours Tuckahoe Orthopedics – Multiple Sites
1501 Maple Ave, Suite 201, Richmond, VA 23226
8266 Atlee Rd. Ste 116. Mechanicsville, VA 23116
3400 Haydenpark Ln Suite 100, Henrico, VA 23233
Full time, Days
Note: Prior Physical Therapy experience preferred
Primary Function/General Purpose of Position
Summary:
Provides management oversight and direction for multiple clinic sites; clinical day to day operations of the affiliated practice with a focus on operational efficiencies to provide outstanding patient care and a safe working environment. Recommends and implements process improvements. Must be able to prioritize and multi-task duties required by multiple therapists/physicians. Possesses general knowledge of therapy/physician practice front office including patient registration, appointment scheduling, medical records and billing and reimbursement. Provides value-added management plans and services to therapists/physicians in the clinical environment by proactively developing business by building positive relationships with referring and potential referring physicians. Models and develops patient focused culture. Fulfills position responsibilities and expectations by coaching, developing and empowering direct reports. The position focus is to provide excellent clinical staff.
Minimum Required Qualifications:
- Two to three years of formal training beyond high school in business school, clinical area or college or equivalent combination of education and physician office experience preferred.
- Demonstrated progressive responsibility in the clinical area of a therapist/physician office or similar health care facility.
- Must be able to command a reasonable knowledge of medical terminology, anatomy, and physiology.
- Possess financial management skills in order to focus on cost containment and optimal reimbursements within the clinical area.
- The incumbent shall be a graduate of an APTA approved Associate’s degree program or shall have completed equivalent training and hold an applicable and current state license or certification to practice.
- Experience working with pediatric, adult and geriatric populations is desirable.
- Experience working in the outpatient clinic setting is desirable however is not required
- Current BLS certification required or obtained within ninety days of completing new employee orientation.
Position Responsibilities:
- Manages therapist/clinical staff in a manner that promotes optimal physician productivity, safe and efficient patient care in a cost-effective manner.
- Maintains adequate staffing levels for all aspects of the clinical practice, initiating recruitment, selection of candidates, and reduction of turnover within staffing budget. Anticipates staffing needs; plans for vacant positions, anticipates, and manages fluctuations in staffing demands.
- Handles patients’ complaints and concerns in a timely and appropriate manner.
- Reviews referral processes for efficiencies and ensures patients’ needs are met. Ensures proper documentation in patient medical record for services provided by therapists, physicians and clinical staff members and insures that HIPAA privacy and security standards are met.
- Assist in clinical areas as needed.
- Guides annual patient satisfaction surveys and employee engagement surveys at clinical level.
- Develops and implements process for responding to patient and employee concerns of a clinical nature conjunction with Administrator and Director of Practice Operations.
- Guides continuous performance improvement plans and processes within clinical areas.
- Assumes additional administrative duties and competencies at the direction of the Practice Administrator/Manager and may assume additional duties in the absence of the Practice Administrator/Manager at the discretion of the physicians.
- Report all issues to the Practice Manager/Regional Practice Administrator
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.
Cost Center:
Bon Secours Tuckahoe Orthopedics
Scheduled Weekly Hours:
40
Work Shift:
Days (United States of America)
Bon Secours is an equal opportunity employer.
Many of our opportunities reward* your hard work with:
- Comprehensive, affordable medical, dental and vision plans
- Prescription drug coverage
- Flexible spending accounts
- Life insurance w/AD&D
- Employer contributions to retirement savings plan when eligible
- Paid time off
- Educational Assistance
- And much more
*Benefits offerings vary according to employment status
Scheduled Weekly Hours:
40
Work Shift:
Days/Evenings (United States of America)
Department:
OS-Tuckahoe Orthopedics
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.
