Delivers and picks up products from home patients and clinics according to established safety procedures and guidelines. Ensures a high-level of customer relations by consistently delivering orders on time and behaving with integrity in a courteous and professional manner. May take note of and possibly resolve customer complaints. Reports more complex issues and complaints to Distribution Center staff or Customer Service for resolution. Observes and reports any pertinent anomalies at customer si... more details
PURPOSE AND SCOPE:
Responsible for driving a commercial vehicle to deliver products to customers. Ensures accuracy of all paperwork related to the job. Responsible for safety of fellow employees and the public while operating company vehicles and/or performing any company activity. Responsibilities include driving a commercial vehicle rotating stock and inventory checks.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Delivers and picks up products from home patients and clinics according to established safety procedures and guidelines.
Ensures a high-level of customer relations by consistently delivering orders on time and behaving with integrity in a courteous and professional manner.
May take note of and possibly resolve customer complaints.
Reports more complex issues and complaints to Distribution Center staff or Customer Service for resolution.
Observes and reports any pertinent anomalies at customer sites.
May set up product and/or place product on shelves or racks at customer sites.
Performs all duties and functions with the goal to achieve OSHA-related targets for recordable incidents and lost time incidents.
Performs rotation and inventory checks of existing product ensuring that an adequate inventory is available for customers.
Obtains customer signature for pickup and delivery of dialysis product.
Adhere to all federal and state specific DOT regulations including but not limited to GVW (Gross Vehicle weight) and hours of service.
Identifies and recommends options for route improvements to management as appropriate.
Vehicle related responsibilities include but are not limited to:
Performing pre and post trip inspections of assigned vehicle
Identify problems and address appropriately
May perform routine maintenance on vehicle
Unloading and loading freight as required according to specified procedures and regulations
Maintaining cleanliness of vehicle
Participates in monthly/quarterly/annual training for Good Manufacturing Practices Health & Safety and Compliance.
Remains updated with all annually revised regulatory standards.
Maintains a satisfactory driving record.
Operates material-handling equipment safely and efficiently according to established procedures as required.
Performs functions that require full knowledge of general aspects of the job.
Escalates issues to supervisor for resolution as deemed necessary.
Assist with various projects as assigned by direct supervisor.
Other duties as assigned.
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Heavy work with frequent lifting and carrying of objects 25 -75 pounds on a repetitive basis required. Some deliveries may require carrying product up multiple flights of stairs.
Requires extended periods of sitting standing and walking. Operation of commercial vehicle may average 6 to 11 hours per day.
SUPERVISION:
None
EDUCATION:
High School Diploma GED or equivalent work experience required..
EXPERIENCE AND REQUIRED SKILLS:
Minimum 2 – 4 years of related experience.
2 years free of OSHA recordables DOT accidents quality issues roadside inspection violations DOT major logbook violations and significant property damage.
Must have and maintain a satisfactory driving record.
Ability to operate material handling equipment.
Must possess a Class A or Class B commercial license
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