Job Abstract

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Responsibilities

• Work with Account Director to oversee the delivery of maintenance & repair services, and implement short- & long-term projects for the client as requested
• Establish positive working relationships with client site leads, business partners, workplace & design managers, and FM clientele to establish trust and credibility in the delivery of IFM services
• Resolve FM issues at sites in a timely manager, communicating updates to impacted stakeholders, and escalating when needed
• Act as point of contact with site occupants, property management, and landlords to coordinate FM activities and ensure client needs are met
• Administer training to ensure compliance, readiness and competency of staff
• Develop a strong collaborative team-based environment
• Stay updated on industry trends, competitor analysis, and customer preferences to identify opportunities for innovation and improvement.
• Support and empower team members to deliver exceptional customer service, providing ongoing coaching, training, and performance feedback
• Responsible for overall team management, staff development and planning.  Execute staff succession and growth plans.
• Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior
• Drive and promote safety culture within portfolio including subcontractors, suppliers and visitors
• Import JLL best practices in the interest of exceeding client goals and expectations
• Drive performance as measured by client’s Key Performance Indicators
• Manage subcontractors and suppliers to deliver goods and services against contracts and expectations
• Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at property level.
• Collaborate with account Finance team to set and manage the annual / monthly budget against actuals, and proactively support decision making that aligns with client financial obejctives
• Any other requests and tasks as needed

 
Skills/ Qualifications

• Minimum eight years’ experience as a manager in corporate facilities management including managing teams, budget responsibilities, supplier management, problem solving, and client/ customer relations
• Experience managing remote teams preferred
• Must have solid knowledge of building/ mechanical, electrical systems (MEP)
• Experience required using CMMS systems and reporting (Corrigo preferred)
• Excellent communication skills, both verbal and written, with the ability to interact effectively with guests, team members, management and clients including negotiation and conflict resolution
• Must have strong computer skills, including MS Excel, Word and Office
• Outstanding interpersonal skills and a genuine passion for providing exceptional customer service.
• Strong organizational skills
• Ability to align, motivate and lead a team including creating accountability
• Bachelor’s degree or equivalent work experience in Facilities Management or property management preferred
• Relevant training in MHE, Controls Systems, PIT as well as general building operations preferred
• Ability to multitask and prioritize duties in a fast-paced environment.

Requirements

• Role is on-site in Los Angeles, CA
• Role requires potentially up to 15-20% travel to sites within the Western Region Portfolio, a mix of office & industrial space types currently. Geographical region currently includes CA, OR, CO, TX and others with an expectation of expansion in the next 6-12 months.

Estimated compensation for this position is:

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.