Respond to customer inquiries and requests via phone, email, and chat. Handle customer complaints and concerns with professionalism and empathy. Resolve customer issues, escalating to management when necessary. Provide product and service information to clients. Update customer records and account information accurately. Liaise with other departments to ensure customer satisfaction. Identify opportunities to improve the customer experience and make recommendations to management. Assist with othe... more details
About Us: BLS, a leader in the ground transportation industry across the USA, is seeking a motivated and enthusiastic Customer Care Agent to join our team in Hicksville, NY. This is an exciting opportunity to be part of a dedicated team committed to providing exceptional service to clients worldwide.
Position Overview: As a Customer Care Agent, you will be at the forefront of our customer service operations, ensuring that all client inquiries, concerns, and issues are addressed promptly and efficiently. Your primary focus will be to deliver outstanding service and support, enhancing the overall client experience.
Key Responsibilities:
Respond to customer inquiries and requests via phone, email, and chat.
Handle customer complaints and concerns with professionalism and empathy.
Resolve customer issues, escalating to management when necessary.
Provide product and service information to clients.
Update customer records and account information accurately.
Liaise with other departments to ensure customer satisfaction.
Identify opportunities to improve the customer experience and make recommendations to management.
Assist with other duties as required.
Requirements:
High school diploma or equivalent.
1+ years of experience in customer service or a related field.
Excellent communication skills, both verbal and written.
Strong problem-solving skills and the ability to think on your feet.
Ability to work independently and as part of a team.
Strong attention to detail and accuracy.
Flexibility to work various shifts, including evenings and weekends.
Proficiency in Microsoft Office and other computer applications.
Knowledge of the limousine or transportation industry is an asset.
What We Offer:
Competitive compensation.
Comprehensive benefits package, including medical and dental insurance.
Opportunities for growth and development within the company.
A dynamic and supportive work environment.
Why Join BLS?
Professional Growth: Be part of a team that values professionalism, efficiency, and exceptional service.
Dynamic Environment: Work in a fast-paced, exciting industry with a company that sets the standard in ground transportation.
Team Spirit: Join a supportive team committed to excellence and mutual success.
How to Apply: If you are a customer service professional who thrives in a fast-paced environment, we want to hear from you! Please submit your resume and cover letter for consideration.
BLS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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