Job Abstract

Job Description

As a Wealth Management Mortgage Operations Underwriting Quality Control Supervisor – Associate, you will deliver key responsibilities to ensure operational efficiency. In this role, you will leverage your understanding of mortgage capabilities and a strong mortgage acumen to make informed decisions that deliver quality for our business. You will demonstrate accuracy, meet time sensitive deadlines, understand controls, validate required guidelines and solve problems.

Job Responsibilities

As a successful candidate you will:

• Manage underwriting quality specialists, ongoing maintenance of quality testing attributes, quality team procedures and review of quality testing results.
• Identify and escalate issues on quality reviews and escalate exceptions and procedure gaps to management.
• Mentor, train, and provide guidance and assistance to the underwriting quality reviewers and drive performance.
• Assist in maintaining quality by collaborating with underwriting managers to establish and execute remediation process for errors when identified and assist with remedial training as appropriate.
• Participate in weekly review of quality results and to address opportunities with underwriting and quality teams.
• Participate in monthly calibration meeting with underwriting management.
• Analyze monthly quality assurance error rate to determine trends or possible P&P changes.
• Point of contact for quality control disputes that are escalated by underwriting management.

Required Qualifications, Capabilities, and Skills:

Is this opportunity right for you? We are looking for candidates who are/have:

• 5 years mortgage originations/mortgage underwriting experience; preferably with Jumbo mortgages; 2 years mortgage operations supervisory or management experience, including experience coaching, team-building, and mentoring others
• Ability to manage and maintain productivity during peak periods
• In-depth and comprehensive understanding of the origination cycle, regulations and underwriting guidelines
• Strong verbal and written communication skills to effectively communicate with various stakeholders
• Analytical skills and approach to problem solving and process re-engineering.
• Excellent written and oral executive-level communications skills
• Proficient in MS Word, Excel, PowerPoint, along with content sharing solutions like SharePoint and Teams

Preferred Qualifications, Capabilities, and Skills:

Is this opportunity right for you? We are looking for candidates who are/have:

• Bachelor’s degree or relevant experience
• Prior experience across activities of people management, including hiring, training and development, succession planning and mentorship.
• Willingness to work flexible schedules.