The IT Systems Analyst/ Business Systems Analyst (BSA) will play a critical role in supporting the implementation, documentation, and management of asset and configuration management program. This includes establishing and updating hardware and software lifecycle processes, inventory management, and ensuring compliance with governance and operational standards. This role will collaborate closely with IT and business units to ensure effective asset and configuration management practices. What we ... more details
Job Title:
IT Asset Management Analyst
Location:
OH - Columbus
What you'll do:
The IT Systems Analyst/Business Systems Analyst (BSA) will play a critical role in supporting the implementation, documentation, and management of asset and configuration management program. This includes establishing and updating hardware and software lifecycle processes, inventory management, and ensuring compliance with governance and operational standards. This role will collaborate closely with IT and business units to ensure effective asset and configuration management practices.
What we are looking for:
Responsibilities:
- Act as a liaison between IT and other business units to address asset management process issues and improvements.
- Establish and update hardware and software lifecycle processes from acquisition to disposal.
- Monitor lifecycle processes to ensure efficiency and compliance.
- Develop and implement inventory management processes for hardware and software assets.
- Ensure accurate and up-to-date inventory records.
- Develop, document, and maintain process standards and workflows for asset and configuration management.
- Ensure all processes are aligned with industry best practices and organizational goals.
- Implement and update control processes to ensure compliance with organizational policies.
- Conduct regular audits to verify adherence to established controls.
- Ensure governance and operational structures are followed within asset and configuration management.
- Develop and enforce policies to maintain process integrity and compliance.
- Ensure control evidence are collected and/or stored and made available for all audit and control activities.
- Provide training and support to stakeholders on asset and configuration management processes.
- Develop training materials and conduct workshops as needed.
- Generate reports and analytics to provide insights into asset and configuration management performance.
- Conduct user acceptance testing (UAT) and assist in troubleshooting issues.
- Monitor data quality and assist in regular audits to ensure compliance with policies.
Qualifications:
- 3+ years of experience in IT asset management processes and best practices.
- 3+ years of experience with IT service management (ITSM) tools, specifically ServiceNow.
- 3+ years of experience with ITIL process framework and best practices.
- Knowledge of configuration (including CMDB) management processes and best practices
- Excellent documentation and process development skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively.
Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
About the company:
Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
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