Job Abstract

Are you an experienced information technology professional who excels in project management and the implementation of technology initiatives?

Are you a self-starter who can effectively balance being a technical expertise with providing exceptional customer service to users ranging from novice to expert?

Are you excited to join an organization that values a collaborative approach when engaging in work?

If so, the Castro Valley Sanitary District (CVSan) may have an opportunity for you as their next Application Support Specialist!



Regional Government Services (RGS) and its staff are conducting this recruitment on behalf of the Castro Valley Sanitary District.

The Position

The Application Support Specialist coordinates and manages activities related to the support, deployment, configuration, and usage of departmental application systems at CVSan.

The incumbent will assist with application system selection, implementation, project coordination, management of interfaces, application setup and configurations, business process reviews, and custom reporting. The Application Support Specialist provides expert troubleshooting, resolution, and reporting on business application issues and performs a variety of professional administrative, analytical, and technical activities related to the support, deployment, configuration, and use of municipal business application systems, particularly ERP systems.

The individual in this role will primarily be responsible for the professional analysis of system operations, report generation, business process review, and providing support to business system users.

The Ideal Candidate Will:

• Be motivated by the opportunity for professional growth and satisfaction that comes from working in an environment ripe with challenge and possibility.
• Have experience using Lucidy as a sewer maintenance software system.
• Be a self-starter, flexible, reliable, and detail oriented with high standards for work products.
• Be an effective problem-solver who combines technical expertise with excellent customer service and written and oral communication skills.
• Thrive in a fast-paced environment with competing priorities.
• Work strategically and collaboratively to solve problems with team members, vendors, other government agencies, and individuals at all levels of the organization.
• Confidently articulate their viewpoints while being open to different professional perspectives.
• Assist business system users in troubleshooting and resolving business application and technology issues.
• Have experience being the point of contact when working with information technology consultants, employees, department managers, and application users to define requirements and document, design, and/or redesign effective business processes, applications, systems, and application interfaces.

• Attention to Detail – Accomplishes tasks with thoroughness and accuracy
• Communication – Effectively conveys and exchanges thoughts, opinions, and information verbally and in writing
• Customer Service- Maintains on-going client relationships
• Creativity and Innovation - Applies original thinking in approach to job responsibilities and improving processes, methods, systems, and services
• Leverage Technology - Comfortably works with technology
• Inclusiveness - Respects and values working in a diverse environment
• Influence - Exerts a positive effect on others’ views, attitudes, decisions, perceptions, and beliefs
• Initiative - Assesses and initiates things independently
• Interpersonal Relations - Builds relationships based on mutual trust and respect
• Problem Solving – Identifies problems and implements appropriate solutions
• Professional and Technical Expertise – Applies technical subject matter to the job
• Results Oriented - Manages time and priorities effectively
• Teamwork - Works collaboratively with others to achieve a goal

To see the full job description, click here.

Education and Experience: Any combination of education and experience that would likely provide the required knowledge and abilities qualifies a candidate for the position. Typical education, training, and experience may include:

• Bachelor’s degree from an accredited college or university with major coursework in computer science, information technology, business administration, or a related field.

• Three (3) years as a business or systems analyst, supporting a broad range of local government agency departmental application systems, including business process improvement, and applications administration, implementation, and upgrades.
• Five (5) years of general IT support or IT analysis (or similar) for a small to medium-sized organization supporting similar applications.
• One (1) year of experience in coordination and/or project management of applications implementation or upgrades.

• Must possess a valid California Class C driver’s license and have a satisfactory driving record. Must possess or obtain Cardiopulmonary Resuscitation, AED, and First Aid certificates within a time period specified by CVSan.

BENEFITS INFORMATION:

To view the Castro Valley Sanitary District benefits, click HERE.

CLICK HERE TO APPLY

SUPPLEMENTAL INFORMATION
Applications must be submitted on-line through this applicant tracking system. Materials must be complete and clearly indicate the candidate meets the minimum qualifications. Incomplete, late, emailed, and faxed applications are not accepted. Resumes are not considered in lieu of the required employment application.

Certificates, resumes, and/or cover letters must be uploaded with your application through this applicant tracking system.

All statements made on the application, resume, and supplemental materials are subject to verification. False statements may be cause for immediate disqualification, removal from eligibility list, or discharge from employment.

The deadline to apply is July 8, 2024, at 11:59 PM PST.

APPLICATION PROCESS AND SELECTION PROCEDURE:

Appraisal Process – (Pass/Fail) After the closing deadline, applications will be screened in relation to the criteria indicated in this announcement.
This process may also include various interviews and/or a skills assessment exam to rank applications, and to prepare a Qualified Candidate List.

Application – Minimum Qualification Assessment - (Pass/Fail) All completed applications and supplemental questionnaires will be reviewed and assessed for each applicant's ability to meet the minimum work experience, training, and education qualifications.

Remote Screen Interview Exam – (Pass/fail) Candidates who pass the application assessment will be invited to a Remote Screen Interview Examination to evaluate training, experience, and other job-related qualifications for the position. The Remote Screen Interview will be conducted via a video conference platform and is tentatively scheduled for mid-July, 2024.

Successful candidates will be submitted to the Castro Valley Sanitation District for further consideration.

All communication and notices will be sent via e-mail. Additional inquiries about the position may be directed to dprieto@rgs.ca.gov.

Neither Regional Government Services nor the Castro Valley Sanitary District are responsible for failure of internet forms or email in submitting your application. Candidates who may require special assistance in any phase of the application or selection process should advise RGS by mailing dprieto@rgs.ca.gov.

The Castro Valley Sanitary District is an Equal Opportunity Employer.