TAK Communications is a leading national telecommunications and broadband service provider that offers full value chain communications services and solutions to its customers across the US, from project management, engineering, and construction to drops, fulfillment and door-to-door sales in over 40 states. TAK Communications prides itself on being a trusted business partner for its customers in the broadband and communications sector, providing solutions that exceed their expectations.
We are seeking a Revenue Operations Manager to join our team in Sioux Falls, SD or the Oklahoma City, OK area. The Revenue Operations Manager is responsible for the development and execution of a streamlined and enhanced system capturing new business development opportunities. This role will oversee the collection, storage, and analysis of data, providing actionable insights to drive decision-making and strategy formation.
The Role
Design, implement, and revise sales, marketing, and pre-construction systems
- Understand pre-construction data and business requirements for the CRM (Zoho), modify to ensure ease of use and adoption
- Assist with design, architecture and integration of cost-estimate tool (Bid 2 Win) to associate cost estimates with business development opportunities
- Integrate data from core programs to CRM for tracking/accountability of deal outcome
- Examine other software that would make pre-construction more productive (e.g. RFP automation software, marketing automation software, pipeline insights software)
Stand-Up and maintain a transparent and clean sales pipeline.
- Provide training, access, and support for teams to enter and maintain new business opportunities
- Enter, monitor, and maintain updated opportunity records from business development and pre-construction resources
- Proactively work with pre-construction and field teams to collect update on stagnant deals
- Provide weekly reports and dashboards to leadership to understand current funnel, changes, and items to address
Build a lead management system and design a process capable of providing ROAS on marketing initiatives
- Act as subject matter expert on lead sources and resources/systems required to maintain CRM
- Capture tradeshow generated leads in system for proper tracking
- Create reports and dashboards to effectively show pipeline contribution and bookings based on lead sources
- Providing actionable data insights to drive decision-making and strategy toward high performing channels
Provide market and opportunity insights
- Leverage market study (Altman Solon) data to prioritize strategic accounts, and deliver high-opportunity local accounts to business development resources
- Track current government funding (BEAD, RDOF) and distribute news to business development and local operations leadership
- Enter any market opportunities as leads in the system, and provide a way for closed-loop follow up on these funding opportunities
Training and system utilization
- Create a training program for users to leverage CRM and gain transparency on new business pipeline
- Develop and execute a Zoho/CRM onboarding program and certification requirements for all users
- 4+ Years of experience in revenue operations, business analytics, or similar role required, leadership experience preferred
- Bachelor’s degree in business, IT, or related field
- CRM administration certifications a plus
- History of administering/managing CRM and CPQ systems within a sales organization (Zoho CRM, Bid 2 Win [CPQ], etc.)
- Preferred background in construction/telecom or a tangential market
- Ability to effectively communicate with management and leadership
- Proficient in Excel and PowerPoint for data analysis and presentation purposes
- Travel up to 25% annually, if residing outside of Sioux Falls, SD
Desired Experience
- Experience scaling an organization through process improvement, system design, and KPI / Reporting initiatives.
- Comfortable conducting rote tasks, such as data entry, uploads, and revisions with CRM system.
- Has managed the end-to-end marketing, sales, cost-estimate systems and provides clean, useful data to sales and the broader organization.
- Capable of executing or providing guidance to 3rd party integrators for future add-on acquisitions
- Capable of operating in the dynamic and fast-paced culture required in Private Equity; prior PE experience is a plus
Equal Employment Opportunity (EEO) Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
