Duties: Responsible for planning and delivery of high impact UX Design projects. Lead projects by interpreting the challenges and driving towards the right solution, focusing on value and impact. Write inspiring service design project proposals. Facilitate and run collaborative workshops. Collaborate with other designers from the User Experience team as well as technologists and product managers. Plan, conduct, report-on, and advocate for a variety of research methodologies to synthesize and com... more details
DESCRIPTION:
Duties: Responsible for planning and delivery of high impact UX Design projects. Lead projects by interpreting the challenges and driving towards the right solution, focusing on value and impact. Write inspiring service design project proposals. Facilitate and run collaborative workshops. Collaborate with other designers from the User Experience team as well as technologists and product managers. Plan, conduct, report-on, and advocate for a variety of research methodologies to synthesize and communicate insights. Create solutions ranging from a strategic level of 50,000 ft. to a tactical one at 500 ft. Produce artifacts, including illustrated journey maps, service design blueprints, low-fi concept designs, service prototypes, and value proposition proposals. Create and facilitate training sessions to educate design team, product partners, and other relevant stakeholders in methods and best practices of service design/design thinking. Participate in design thinking training sessions to help leaders/key sponsors in the firm from non-design backgrounds in understanding design and how to achieve their goals. This position requires up to 10% domestic travel.
QUALIFICATIONS:
Minimum education and experience required: Master’s degree in Integrated Innovation for Products and Services, Human Computer Interaction, Computer Science, Behavior Design, or related field of study plus 4 years of experience in the job offered or as Service Design Lead, User Experience Designer/Analyst, Design & Innovation Strategy Consultant, Design Manager, or related occupation. The employer will alternatively accept a Bachelor’s degree in Integrated Innovation for Products and Services, Human Computer Interaction, Computer Science, Behavior Design, or related field of study plus 6 years of experience in the job offered or as Service Design Lead, User Experience Designer/Analyst, Design & Innovation Strategy Consultant, Design Manager, or related occupation.
Skills Required: Requires experience in the following: End-to-end customer journey mapping; Human-centered design tools and technologies, including crazy 8s, round robins, creative matrix, difficulty-impact matrix, abstraction laddering, storyboarding, contextual inquiries, Customer experience assessments, and affinity mapping; Design thinking tools, including user personas, journey maps, and user flows; Alignment tools, including WHY templates and pain point inventory; Project management tools, including Monday.com and Jira; Designing digital touch-points and non-digital channels, including creating journey maps, blueprints and service prototypes; Design and prototyping tools, such as Adobe, Sketch, InVision, or other similar tools; Remote collaboration tools, including Figma and Miro; Interpretation and synthesis of data analytics; Figma/Figjam in creating journey maps and service blueprints; Figma, Sketch, Invision, Adobe xD and related prototyping software in creating low fidelity wireframes and prototypes; Creating product project plans and product roadmaps; Strategic design tools, including Business Model canvas, Vision and Values toolkit, McKinsey 7S framework, BCG matrix, and asset/stakeholder mapping; Creating and facilitating training sessions at cadence; and managing a team of designers, creating learning plans, tracking performance, and coaching.
Job Location: 575 Washington Blvd., Jersey City, NJ 07310. Telecommuting permitted up to 20% of the week.
Full-Time. Salary: $164,700 - $205,000.00
