Inbound Calls: Answer incoming calls to assist potential and existing clients with their insurance inquiries. Identify and address customer needs with available products. Outbound Calls: Proactively make outbound calls to follow up on leads, engaging potential clients to convert inquiries into sales Phone Adherence: Adhere to Amica's phone standards and protocols to ensure productivity and consistency in customer interactions Activity Management: Document all sales activities in a timely and org... more details
Inside Sales Representative - Inbound Call Center
6711 Columbia Gateway Drive
Columbia, MD 21046
Thank you for considering Amica as part of your career journey, where your future is our business.
At Amica, we pride ourselves on being an inclusive and supportive environment. We all work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships for our customers and employees! We’re focused on creating a workplace that works for all. We’ll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees. Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it!
As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes. Our office located in Columbia, MD is seeking an Inside Sales Representative to join the team!
Job Overview:
This position involves converting inbound calls into new policy growth and driving results through relationship building.
Responsibilities:
- Inbound Calls: Answer incoming calls to assist potential and existing clients with their insurance inquiries. Identify and address customer needs with available products.
- Outbound Calls: Proactively make outbound calls to follow up on leads, engaging potential clients to convert inquiries into sales
- Phone Adherence: Adhere to Amica’s phone standards and protocols to ensure productivity and consistency in customer interactions
- Activity Management: Document all sales activities in a timely and organized manner to ensure appropriate follow-up
- Compliance and Education: Compliance and Education: Complete required continuing education to remain compliant with industry standards and regulations
* Obtaining a state insurance license and fulfilling ongoing education requirements to keep the license active are mandatory and extensive training will be offered.
Salary and Work Schedule:
- A starting annual salary of $45,979 ($22.11/hr). Additional compensation would be dependent on level of experience and applicable licenses within the property and casualty industry with a range of up to $60,589 annually ($29.13/hr).
- The 40-hour work week is scheduled from Monday through Friday, between the core hours of 9:00 AM and 5:00 PM, and includes a few holidays and Saturdays annually.
- The training schedule will be Monday through Friday, 9:00 AM - 5:00 PM EST.
- Work from home may be available up to two days a week once trained to work independently.
Total Rewards:
- Medical, dental, vision coverage, short- and long-term disability, and life insurance
- Paid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.
- Holidays - 14 paid holidays observed
- Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
- Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution
- Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
- Generous leave programs, including paid parental bonding leave
- Student Loan Repayment and Tuition Reimbursement programs
- Generous fitness and wellness reimbursement
- Employee community involvement
- Strong relationships, lifelong friendships
- Opportunities for advancement in a successful and growing company
Qualifications:
- High school diploma or equivalent education required
- Previous customer service and sales experience
- Excellent interpersonal and communication skills
- Computer keyboard and processing skills
- Previous insurance background is a plus, but not required
About Amica:
Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.
Equal Opportunity Policy: All qualified applicants authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers'Compensation Act.
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