The Qualified Intellectual Disability Professional is responsible for the-to-day operation and customer service of the residential homes. This includes supervising and training the Residential Coordinator, maintaining house/program budget, scheduling staff in a manner which limits overtime, working shifts as needed (to meet ratio needs), and maintaining a safe and orderly program in accordance with the Scope of Work and with Volunteers of America Chesapeake and Carolina’s policies and procedures.
RESPONSIBILITIES
Physical Plant and Safety
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Ensure the interior and exterior of each program site is maintained in a safe, clean, orderly, attractive, and sanitary manner and be free of accumulation of dirt, rubbish, and objectionable odors.
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Identify any environmental risk issues and work cooperatively with Residential Coordinator (RC).
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Work Cooperatively with Residential Coordinators (RC’s) to ensure all residential program environments are clean, safe, and free of hazards. This includes direct involvement in the resolution of maintenance concerns.
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Complete monthly environmental inspections/reviews as outlined in VOACC Quality Assurance Plan.
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Monitor the completion of Fire and Emergency drills in accordance with DDS/DOH rules and regulations in collaboration with Residential Coordinators.
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Provide training and guidance to staff members on fire safety protocols.
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Develop Personal Emergency Preparedness Plan (PEPP) for each person served and ensured it is reviewed quarterly and staff are trained as needed on the plan
Recruiting
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Assist in recruiting and hiring RC’s and staffing homes in accordance with budgeting and licensing guidelines.
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Schedule initial and on-going training and notify attendees of specifics, help monitor expiration dates of key training.
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Maintain an orderly documentation system for all training and in-services provided to staff supplemented by an electronic database and/or spreadsheet.
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Ensure that RC’s and Direct Support Professionals are trained on Individual Service Plans and Individual Financial Plan
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Address performance issues in accordance with organizational policy
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Implement employee recognition efforts.
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Serve as a mentor to staff and persons receiving services.
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Promote the feeling of trust, dependability, and stable work environments to enhance staff morale and productivity.
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Provide direct support and supervision to all staff who work with persons served
Training of Residential Coordinators and DSPs
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Provide supervision and support to residential coordinators, including conducting regular meetings, providing guidance on case management, and addressing any performance issues.
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Ensure that RCs and Direct Support Professionals (DSPs) are trained on Persons Support plans and goals by assisting with the development of competency-based training and examinations.
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Participate in monthly house meetings and conduct trainings as needed during the meetings
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Serve as a mentor/role model to staff and persons receiving services.
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Promote the feeling of trust, dependability, and stable work environment to encourage staff productivity.
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Conduct and participate in training that teaches best practice models and evidence-based outcomes.
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Work with the RC to ensure staff are documenting appropriately in the progress notes and other forms.
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Ensure each direct support staff that works with the people supported receives person specific training on all current documents, information and required support relevant to the service being provided.
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Ensure appropriate training is made available to the day service provider as needed.
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Train staff on consistent monitoring and reporting of adaptive equipment issues.
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Assist Program Director as assigned to plan and conduct new hire orientation sessions.
Design and Development of Person Center Thinking/Practices
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Collect and review all necessary information, assessments, and reports to support the development of individualized person-centered plans. Ensure all clinical documentation and other information is gathered and is in place within designated time frames.
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Coordinate entire clinical component of services provision including monthly and quarterly reports, updates to personal information such as face sheets, medications, demographic information, significant contacts; updates are made in a timely fashion.
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Ensure Person Centered Plans meet the hopes, dreams, aspirations, and capabilities of the supported persons and focuses on individualized outcome achievements.
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Participate in the Person-Centered Plan Team for persons supported.
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Ensure progress is being documented on the goals/objectives that are outlined in the ISP, as well as any goals/objectives being implemented by the Direct Support Professionals.
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Ensure quarterly report contain the required information as identified in current standards set forth in the waiver rule Records and Confidentiality of Information 1909.
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Ensure quarterly reports written, distributed, and uploaded in MCIS as outlined in Waiver Rule Reporting Requirements 29-1908.1.
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Ensure services are being provided in accordance with the waiver prior authorization agreement and in accordance with the person’s ISP.
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Ensure all clinical therapy (Nutrition, Speech, PT, OT etc.) assessments and quarterlies are completed timely and recommendations are implemented as written.
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Ensure compliance with DDS policy by diligently preparing comprehensive annual court hearing reports and submitting them in a timely manner. Additionally, the QIDP will attend all court hearings for program participants under their caseload and promptly address and adhere to all court orders or findings, ensuring that appropriate actions are taken accordingly.
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Coordinate the monitoring, reporting of the condition of persons adaptive equipment, including necessary maintenance and repair and monthly reporting of adaptive equipment checklist into MCIS.
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Coordinate with external entities to maintain program excellence.
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Link persons supported to services and resources.
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Review documentation, including but not limited to progress notes, behavioral data collection, intake and elimination data, care plans data collection, adaptive equipment checklist, on a weekly basis to ensure compliance with regulations and standards.
Medical and Health Services
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Ensure specialized support elements are in place including such items as mobility devices, assistive technology devices, vision/hearing, dental devices are available at all times and are in good working order.
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Ensure all assessments related to medical and health issues are completed and current.
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Inform and maintain communication with service coordinators, families, on issues related to general medical concerns, illnesses, injuries and incidents.
Nutrition, Healthy Living, and Positive Self Image
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Work cooperatively with RC to ensure persons supported are experiencing good nutrition, healthy living, and a positive self-image.
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Ensure that the people supported have a choice regarding nutrition and associated health activities.
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Oversee the implementation of nutritional recommendations by ensuring that approved menus and diets are followed by the RCs and DSPs.
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Collaborate with the nutritionist and RCs to develop and implement individualized nutrition plans.
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Supervise the RC in accurately purchasing recommended food items that align with approved menus and diets.
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Review and approve purchase orders to ensure compliance with program budget.
Community Connections and Celebrations
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Responsible for the design and development of opportunities of community integration, particularly those corresponding with person centered goals.
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Continuously work to connect people in their community
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Recognize formally and informally the achievements of persons with meaningful age-appropriate celebrations.
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Assist persons supported in celebrating birthdays, holidays, and other special occasions.
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Collaborate with the person and their residential coordinator to develop a comprehensive monthly activity schedule and ensure its successful execution.
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Ensure that staff accurately document the person’s activities, including their response and engagement in the chosen activities.
Communication
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Always display a positive image -- within and outside of the organization.
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Establish effective communication efforts to persons, families, staff through conversations and routine meetings.
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Ensure staff speak in a positive manner using positive language which respects the supported persons.
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Maintain positive relationships with persons, staff, families, guardians and provide information on progress on a regular basis.
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Review communication logs to remain current regarding the program.
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Communicate pro-actively with day programs and other contractual services.
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Practice active listening skills
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Uses multiple forms of communication to reinforce understanding phone, e-mail, fax, written formats, face-to-face interactions.
Financial Services
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Ensures benefit/entitlement programs are maximized and remain intact with requirements present Medicaid, Medicare, etc. by closely reviewing and monitoring account activities to ensure compliance with eligibility requirements.
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Manage financial accounts of program participants in collaboration with the Residential Assistants
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Safeguard the funds of persons served by conducting financial reviews post transactions, ensuring proper handling and documentation of financial transactions.
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Collaborate with Service Coordinators to ensure comprehensive review of the IFPs are conducted prior to finalization.
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Ensure that the Service Coordinators provides IFPs that includes an accurate spending plan for each person and all areas on the IFP are completed as required.
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Ensure all financial information (bank statements and monthly balance) is uploaded into MCIS at least monthly or quarterly and in a timely manner as DDS procedures, including the person’s pay stubs if employed.
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Collaborate with the Residential Coordinator to complete monthly summary sheet used to track each person’s financial transactions.
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Ensure all billing census sheets are accurate/reflect all elements within the Persons Support plan and are submitted in a timely fashion.
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Ensure all expenses from a persons served account are reflected in the IFP.
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Ensure monthly financial reviews are completed every month.
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Work with the RC to ensure all receipts are submitted and filed in the person served financial book within 48 hours.
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Ensure the persons served are not over resourced and if applicable schedule spenddown plan meetings and capture all changes in the person’s IFP.
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Review person’s IFP in an ongoing basis
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Support people in learning how to budget their finances.
Records Safety, Security, and Confidentiality (Qualitative Approach)
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Conduct monthly Quality Assurance audit as outlined in VOAC Quality Assurance Plan to effectively evaluate the quality of services delivered and initiates change when warranted.
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Ensure information within the records is accurate and up to date.
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Ensure all staff observes principles of confidentiality and HIPAA.
Behavioral Programming Development Assistance/Data Interpretation
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Support the development of Individualized behavioral support services.
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Ensure data collection is reviewed and interpreted.
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Complete all action steps of Behavior Support Plan in MCIS to ensure approval by the DDS RCRC.
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Understands that behavior is communication and work to improve persons communication efforts.
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Assist in training staff on proper behavioral interventions and documentation where necessary.
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Follow-up with BSP clinician for staff trainings as needed.
Rights, Respect, Persons Advocacy
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Always demonstrate and encourage respectful interactions.
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Participate as needed in providing documents for Human Rights Committees, serves as the primary contact to the LHRC/HRC/BMC/Incident Management Coordinator/Incident Review Committee and provide all relevant clinical information.
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Ensure rights are protected and maximized, and rights restrictions are minimized.
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Facilitates advocacy efforts for people they support.
Incident Reporting
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Ensure accurate documentation and timely incident reporting and cooperation with all investigations both internal and external.
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Work with staff to understand their roles as mentors, teachers, companions.
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Provides all necessary information to the Incident Review Committee/Incident Management Coordinator
Abuse/Neglect/Exploitation Prevention
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Assist staff in understanding their role as mandated reporters.
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Consistently monitors environments for abuse and neglect indicators.
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Support persons in learning strategies to increase their personal safety.
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Complete an annual Abuse, Neglect risk assessment, as well as develop an Abuse, Neglect and Exploitation prevention plan.
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Ensure every staff person involved in the person’s care is trained on the Prevention Plan/actions to take to protect persons supported from abuse, neglect, and exploitation.
Licensing/Monitoring/Funding/Accreditation Compliance
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Ensure all regulations follow organizational and state standards.
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Ensure staff are familiar with organizational and state standards.
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Works cooperatively with Community Services Boards and other agencies placing persons in our programs.
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Works in collaboration with Program Director to respond to internal and external plans of correction; Assist Director in obtaining required documentation and follow up to ensure timely responses to regulatory entities.
