Job Abstract

Job ID

3045

# Positions

3

Posted Date

16 hours ago(5/21/2024 4:57 PM)

Category

Customer Service/Support - Helpdesk

Networking for Future, Inc. (NFF) is a Washington, DC based company offering a performance-focused approach to delivering transformational IT business solutions. We take pride in keeping users productive and engaged by providing business and IT teams with the solutions they need to improve their performance in a dynamic, connected world.

NFF is the only Cisco Gold Partner headquartered in the District of Columbia with Advanced Specializations in all major IT disciplines. In addition to Cisco, NFF holds key strategic partnerships with VMware, NetApp, Microsoft, Riverbed, Splunk and many System Integrators. NFF is an ISO 9001:2015 certified company and has been ranked in Inc. Magazine's 500/5000 Fastest Growing Companies list since 2007.

We offer expert solutions relevant to: Network Infrastructures, Data Center & Cloud, Network & Endpoint Security, Application Assurance, Collaboration & Mobility and Staff Augmentation.

NFF is looking for Sr. Helpdesk Technicians with a strong technical background and willingness to take ownership and be accountable. The Technicians will support a Washington DC based client with offices in Alexandria VA, Washington D.C. and New Carrollton MD.

Responsibilities:

• Coordinate with Inventory Team to process orders and check for fulfillment, Endpoint deployments (Move, setup and install endpoints) and receive shipments (Move and Stack).
• Collaborate with technical and support teams to improve deployment and support.
• Report to Inventory Team on deployment progress and deployment
• activities regarding imaging, prepping, deploying, asset retrieval, data wiping, asset returns, etc.
• Work closely with SCCM team to ensure that images are accurate and complete, including all software/configured properly, and signoff from department is obtained on image.
• Ensure deployment inventory is properly tracked and documented in ITAM (IT Asset Management System)
• Ensure team meets agreed upon SLA’s, productivity, quality, and customer service standards for deployment activities.
• Coordinate with Inventory Team to perform Quality Assurance.
• Test imaged machines, to ensure end point devices are consistent with requirements.
• Participate in testing of end point software, hardware, and deployment processes.

Qualifications:

Minimum 3 years’ experience working with the following:

• Inventory or IT purchasing to process orders and check for fulfillment
• Endpoint deployments (Move, setup and install endpoints)
• Inventory or IT purchasing to receive shipments (Move and Stack)
• Configuration or change management teams to create and install images on hardware
• Ensuring deployment inventory is properly tracked and documented in ITAM (IT Asset Management System)
• Testing of end point software, hardware, and deployment processes.
• Customer support managing to agreed upon SLA’s, productivity, quality, and customer service standards for deployment activities.

Familiarity with IT ticketing systems (Maximo, CA Service Desk)

Experience with Windows 10

Associate degree or equivalent

Ability to lift 50 lbs.

NFF offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees:

Medical, Dental and Vision, Health Savings Account, Flexible Spending Account

STD, LTD, Supplemental life insurance and ADD&D

Comprehensive 401k plan

Paid Time Off

NFF is an Equal Opportunity Employer.