Duties to include but not limited to the following:
• Analyze trends, volume, demographics, and intake metrics.
• Conducts analyses of complaints submitted as directed by the COR.
• Conducts research using DHS databases on specific complaints, the individuals
submitting those complaints, or other relevant information related to individual
queries or systemic issues in ICE detention to triage cases.
• Logs all information into a web-based case management system, IDCMS.
• Provide technical writing and editing support.
Examine and evaluate existing business practices and systems and make
recommendations to create greater efficiencies and streamline operations, while
maintaining or increasing compliance rates.
• Provide compliance rate data and data analytics for programmatic work that have an
associated agency Directive which requires a measurement of compliance or
service.
• Understand and use predictive analysis and tools to forecast, employ business
analytics (including an enhanced ability to quantify and qualify data) and conduct
operational research to identify and recommend optimal or near-optimal solutions to
complex challenges. The vendor will identify, understand, and provide business
analytics by conducting quantitative and qualitative analysis on the data from the
various programs that have cross-points with the OIDO.
• Provide programmatic conceptualization on new task that fall into the scope of the
contracted programmatic work, the vendor will provide support, planning, and
database enterprise solutions to include but is not limited to the strategic
deployment of such non-inherently governmental programmatic work.
• Benefits realization, and earned value management analysis.
• All aspects of using RAD applications to include CRM software tools.
• Experience designing process maps and workflow details.
• Additional programmatic duties as assigned by the COR.
Minimum Qualifications:
• Bachelor’s Degree and three years of related experience; or master’s degree with
two years of related experience.
• Experience in responding to requests for information, conducting searches in
government databases, and developing concise summaries with decision points
under tight deadlines.
• Excellent reading comprehension, writing and communication skills.
• Ability to conduct in-depth policy research, quantify the information and produce
qualitative and quantitative reports.
• Ability to work independently and to manage and prioritize multiple work
assignments.
• Law enforcement experience or experience in interpreting and applying
immigration law is preferred.
• Knowledge and experience working with RAD Apps; to include CRM tools.
• The ability to read and comprehend documents in English and Spanish is preferred
• Must have advanced skills in Microsoft Excel, Word, PowerPoint, and Outlook
ISN Corporation is an Equal Opportunity Employer
ISN Corporation is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, disability status, marital status, genetic information, or any other characteristic protected by law.
ISN Corporation is a Drug-Free Workplace. Candidates are required to pass a pre-employment background investigation before beginning employment.
