Job Abstract

Comcast is seeking a highly experienced and strategic Director of XOC (eXcellence in Operations Centers) Program Management. This key leadership role will drive the strategy and execution of Comcast's XOC network operations centers across three divisions. The successful candidate will bring deep subject matter expertise in network operations, a proven ability to connect strategic goals to execution, and experience in leading multi-year transformational initiatives. Job Description. The Technolog... more details

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Comcast is seeking a highly experienced and strategic Director of XOC (eXcellence in Operations Centers) Program Management. This key leadership role will drive the strategy and execution of Comcast's XOC network operations centers across three divisions. The successful candidate will bring deep subject matter expertise in network operations, a proven ability to connect strategic goals to execution, and experience in leading multi-year transformational initiatives.

Job Description

The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience. The Comcast Network and CONNECTivity (CONNECT) organization is a highly agile, fast-paced, dedicated group at the forefront of change focused on innovating, building, and operating the best in class, most reliable access network for our customers.

This Director, XOC Program Management is a critical role within the SPDC (Strategy, Planning, Design & Construction) team, responsible for upgrading and growing the network.

• Strategic Leadership & Execution:
  • Develop and execute a comprehensive strategy for the XOC network operations centers.
  • Collaborate with senior leadership to align operational goals with the overall business strategy.
  • Create and implement a multi-year transformational roadmap for XOC operations, ensuring alignment and accountability across divisions.
• Operational Excellence:
  • Understand the operational management of XOC centers, ensuring high standards of performance and reliability and utilize key KPIs to monitor and measure the health
  • Implement best practices and continuous improvement methodologies to enhance efficiency and effectiveness.
  • Drive initiatives that enhance the scalability, reliability, and efficiency of network operations.
  • Understand programmatic impacts on KPIs and align key success metrics to overarching goals and KPIs.
• Stakeholder Management:
  • Work closely with cross-functional teams, including engineering, product, customer experience teams to ensure seamless operation and integration.
  • Act as a key point of contact for internal and external stakeholders regarding XOC operations and performance.
  • Communicate effectively with all levels of the organization, from front-line staff to senior executives.
  • Facilitate regular and effective meetings with cross-functional teams to ensure alignment, address challenges, and drive the progress of XOC initiatives.
• Program Management:
  • Lead and manage multiple projects and initiatives simultaneously, ensuring timely delivery and alignment with strategic objectives.
  • Utilize program management best practices to track progress, manage risks, and ensure successful project execution.
  • Develop and manage timelines for XOC initiatives.
• Product Management:
  • Understand features and capabilities and how they tie to key KPIs.
  • Ensure functionality and automation supports key end users and desired business outcomes
• Change Management:
  • Drive change management initiatives to support the transformational roadmap.
  • Engage and motivate teams to embrace new processes and technologies.
  • Ensure smooth transition and adoption of new practices within the XOC operations.

Required Qualifications:

• Educational Background: Bachelor’s degree in Engineering, Business Administration, or related field.
   
• Experience:
  • Minimum of 10 years of experience in network operations or similar environments.
  • Proven track record of leading large-scale, transformational initiatives in a network operations setting.
  • Deep understanding of how network operations centers are run and managed.
• Skills:
  • Strong strategic thinking and problem-solving abilities.
  • Excellent leadership and team management skills.
  • Superior project and program management capabilities.
  • Outstanding communication and interpersonal skills.
  • Ability to quickly connect the dots and execute with leadership.

• Strong knowledge of the telecommunications industry and emerging trends.
• Experience with advanced network technologies and infrastructure.
• Familiarity with industry best practices.
• Ability to foster a culture of accountability and continuous improvement.
• Demonstrated ability to drive alignment across multiple divisions and stakeholders.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.

Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Compensation

Primary Location Pay Range: $146,396.69 - $219,595.04

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

10 Years +

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.