Job Abstract

• Inspects and appraises damaged property and vehicles using claims estimating software and determines claims related damage. Completes auto repair estimates or adjusts repair facility estimates. Manages repair process and adjusts auto repair supplements. Field CR’s will be required to make critical decisions on repair vs replace in addition to total vs repair at all times. Issues payments on site when appropriate.
• Completes vehicle total loss inspections/valuations. Explains total loss process and settles total loss claims when appropriate. Obtains total loss salvage release from policyholder or claimant and completes field clearing note before assigning to Salvage department, mitigating additional salvage storage costs. 
• Interacts/collaborates directly with policyholders, claimants, agents, repair facilities and attorneys to set appointments, explain damages and the repair process, and set expectations. Effectively collaborates with claim owners for customer interaction and resolution strategy. Appropriate communication with all entities associated with the claim and the repair must be established and maintained at all times to ensure parts are available and ordered on time to keep repair on schedule. 
• Confirms, explains, and applies coverage, assists with rental management, determines and reports on subrogation potential, fraud indicators, negotiates and issues claim payments. Serves as a mentor to less experienced adjusters, and demonstrates leadership skills in the workplace. Performs applicable administrative tasks (timekeeping, expense reports, etc.). Performs other duties as assigned.
• Respond to CAT as assigned, dependent upon business need, which may require travel to other states, up to 7 days per week, for 3 weeks.

• High school diploma or equivalent required.
• Bachelor’s degree preferred or an automotive related Associate of Applied Science degree from an accredited technical college, or the experience described below.
• Outside insurance education, e.g., CPCU or GCA is preferred.

• Proficient negotiating skills.
• Proficient in-person interpersonal and communication skills.
• Proficient computer skills.
• 12 months of previous APD estimating experience required or consistent demonstration of technical proficiency.
• Intermediate knowledge of body and mechanical repair/replace operations.
• Proficient conflict resolution skills.
• Proficient critical thinking skills.
• Actively pursuing I-CAR Pro designation and other technical education.

• Must maintain an active adjuster's license in states where required.
• Based on the area of assignment, must maintain a valid driver's license and meet MVR Requirements. 
• Must be bondable. 

• Bending, Kneeling, Pulling, Pushing, Sorting, Carrying up to 50 lbs., Climbing, Reaching, Standing, Walking, & Seeing.
• Speaking (English), Reading (English), Writing (English), & Key entering.

Required job duties are performed in the field and an in-home office environment. Exposure to some or all of the following environments when in the field: Uncontrolled outside environmental conditions, Excessive noise levels, Chemicals Chemical/Biological conditions, Moving mechanical parts, Areas considered dangerous, Conditions which could affect the respiratory system or skin such as fumes, odors, dust, mists, gases, oils, smoke, soot, or poor ventilation.