Join our team and get access to some of the hottest events of the year! Work alongside other rock stars as we create an unforgettable experience for our guests! When joining our team, you will also gain access to DAY ONE medical, dental, vision benefits alongside a slew of voluntary benefits such as disability, accident, pre-paid legal, critical illness, company matched 401k and so much more. Did I mention FREE DOWNTOWN PARKING and FREE EMPLOYEE MEALS each shift? Vacation, Sick, Holiday, Personal Days too! Let’s not forget our completely awesome employee events each year!
*Some benefits may only be available in a full-time status, but lots of perks for part-time team members too!
POSITION SUMMARY:
ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Guest Services Ambassador at the Greater Columbus Convention Center. As a Guest Services Ambassador, you’ll ensure every guest's visit is a memorable one. Your role is a blend of navigator, information guru, and hospitality extraordinaire. Get ready to shine as you interact with clients, facility staff, in-house concessionaires, and an array of individuals who contribute to the magic of Greater Columbus Convention Center.
PRIMARY/ ESSENTIAL FUNCTIONS:
- Be the welcoming face of assistance, meeting and greeting guests, and offering answers to their queries.
- Operate in the Guest Services Areas, guiding visitors to their desired destinations within and outside the facility. You'll be the go-to source for building and event details, as well as a fountain of knowledge regarding various amenities and services.
- Provide information about local gems such as shopping, dining, nightlife, sports, and tourism attractions—all conveniently within walking distance.
- Complete a range of tasks, from administrative duties like retail transactions, copying, faxing, and printing to managing scooter and wheelchair rentals.
- Stay connected via a two-way radio, ensuring seamless communication with management, security, and staff.
- The excitement never stops in the hospitality industry. Expect varying schedules, including evenings, weekends, and holidays, to accommodate the dynamic demands of the facility.
- Availability to work both evenings and daytime/morning shifts essential.
- Initiate contact with guests within 10 feet, radiating positivity with a smile, a cheerful "Good Day," or lending a helping hand.
- Offer solutions to guest complaints and concerns and follow up to ensure their absolute satisfaction.
- Embrace interacting with large groups or addressing individual guest needs.
- Understand the importance of meticulous customer service, believing wholeheartedly that "The Magic is in the Details."
- Be ready for all other duties that come your way—every day brings a new opportunity to shine!
Qualifications
Knowledge: Understanding of the fast-paced world of a large convention center. Basic computer skills and internet navigation are essential, as is the ability to interpret schedules and maps.
Experience: Bring at least six months of customer service experience to the stage. Previous POS experience and your unwavering commitment to customer service is a bonus.
Skills/Aptitudes:
- Professional appearance
- Strong interpersonal, oral, and written communication skills
- Command of the English language, coupled with excellent telephone etiquette
- Must have eye/hand coordination and manual dexterity.
- Must be able to listen, hear, and respond to guest inquiries. Ability to distinguish letters, numbers, symbols, and colors.
- Must be able to work independently and maintain a positive attitude within a busy environment.
- This position requires the ability to work effectively with diverse groups of people on all levels.
- Must be able to have a good relationship with co-workers, customers, vendors, and visitors to the facility.
- This position requires the ability to respond politely to all individuals and work well as a collaborator.
- Must be self -motivated, and flexible to immediate changes.
- Excellent record of dependability and reliability
Physical Requirements:
This position requires mobility. Position requires prolonged periods of standing on, and walking. Ability to go up and down stairs. Occasional bending and stooping. Frequent talking and hearing. Ability to lift to fifty pounds.
Working Conditions:
Indoor and outdoor environment with exposure to loud noise, heat, and cold.
Be part of our vibrant team, and together, we'll create experiences that shine in the memories of our guests. If you're ready to take center stage, apply now and embark on an exciting journey with us!
