Do you have an eye for detail and a passion for developing innovation solutions? Join our team! As an IT Support Technician III you will be using your skills and expertise to provide computer, hardware, and software support to our employees. You'll be responsible for installing, troubleshooting, servicing, and repairing desktop/laptop computers and our network equipment, providing personal computer, hardware, and software support and installing attendant software. You'll investigate information,... more details
Do you have an eye for detail and a passion for developing innovation solutions? Join our team! As an IT Support Technician III you will be using your skills and expertise to provide computer, hardware, and software support to our employees. You'll be responsible for installing, troubleshooting, servicing, and repairing desktop/laptop computers and our network equipment, providing personal computer, hardware, and software support and installing attendant software. You'll investigate information, network, and communications needs of our employees and make recommendations regarding software and hardware purchases to meet those needs.
As SNC's corporate team, we provide the company and its business areas with strategic direction and business support spanning executive management, finance and accounting, operations, human resources, legal, IT, information security, facilities, marketing, and communications. Learn more about SNC's Corporate team
*The right individual for this exceptional position will be responsible for the support of our business area leadership team. This is a unique opportunity to join a talented and dynamic team that is highly valued by SNC for their creativity, attention to detail and impeccable customer service.
*This hand-on technical position will manage executive technical requirements, diagnose technical incidents, help design innovative solutions, and be a key stakeholder on IT projects.
Responsibilities:
- Support and administration for AV technologies, computing hardware and systems, packaged software, peripheral equipment, proprietary software, and network connectivity to ensure the efficient and successful operations of IT automation
- Responsible for executive level technical support so we'll need an experienced tech with exceptional customer service and communication skills.
- Manage problem recognition, research, isolation, resolution and follow-up for incidents and requests
- Provide high quality, service focused support, in person, by phone or email with both technical and non-technical clients
- Responsible for the installation, configuration and support of computer, AV, and any other IT related equipment
- Key technical contributor in the development, deployment, monitoring, maintenance, upgrade of IT systems, including AV, Meeting Services, PCs, operating systems, software, hardware and peripherals
- Work with stakeholders & IT management to define business and systems requirements for innovative technology implementations ·
- Support strategic and executive offsite events
- Discover and conduct research on potential technology
- Maintain proficiencies with the latest technologies, evaluate new technologies and the application within the SNC environment
- Support and prepare technology needed for international travel
- Other duties as assigned
Must-haves:
- Associate's Degree in a related field of study with 4 or more years of relevant experience
- Higher education may substitute for relevant experience
- Relevant experience may be considered in lieu of required education
- Strong sense of customer/solution ownership, an overall drive for excellence, and a proven ability to manage multiple projects to successful completion
- Team focused with the capacity for knowledge sharing and team leadership
- Strong written and verbal communication skills with end users and leadership
- Drive to maintain current knowledge of industry trends and potential impact on the business
- Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
- Ability to understand user and business needs and translate to technical solutions
- Ability to manage small IT projects
- In-depth knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals
- Comprehensive troubleshooting skills of industry standard hardware and software products/services
- The ability to obtain and maintain a Secret U.S. Security Clearance is required
Preferred:
- Information Technology certifications (Microsoft, A+, Help Desk Institute, Dell, etc.) a plus.
- CompTIA Security+
- CompTIA Network+
SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.
IMPORTANT NOTICE:
This position requires the ability to obtain and maintain a Secret U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-U.S. citizens may not be eligible to obtain a security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance eligibility process for industry applicants. Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations and illegal drug use.
Learn more about the background check process for Security Clearances.
SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We’re known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation’s most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team!
As an Equal Opportunity Employer, we welcome our employees to bring their whole selves to their work. SNC is committed to fostering an inclusive, accepting, and diverse environment free of discrimination. Employment decisions are made without regarding to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or other characteristics protected by law. Contributions to SNC come in many shapes and styles, and we believe diversity in our workforce fosters new and greater ways to dream, innovate, and inspire.
