Job Abstract

Duncan Solutions, a wholly owned subsidiary of Navient, is a full-service tolling and parking management company and a leading provider of parking management services to municipal and commercial clients, including citation processing, debt collections, and integrated parking management services.  What started as a family business in 1936 has grown to become a preferred partner of the nation’s parking and tolling authorities with a presence in Canada.

The Payment Processor position is responsible for generating, processing and recording payments accurately, timely, and efficiently

Process Consumer Payments

• Access safe utilizing dual controls & obtain payments and documents for daily processing.
• Process payments received in the mail into various collection platforms.
• Run electronic payments (IVR, Web,  ACH, etc.) in the applicable collection platform.
• Post returned checks (non-sufficient funds, account closed; etc.) in the applicable collection platform.
• Identify and return payments for accounts that are no longer assigned to our company.
• Log exceptions & suspense items.
• Secure payments and documents in locked storage as needed.

Print and Balance Checks

• Electronically process and print PACs (Pre-Authorized Check Drafts).
• Balance PACs to reports generated from the various platforms.
• Mail checks to clients with lockbox requirements.

Report Processing

• Daily and monthly cash journals, over payment and cash discrepancy reports.
• Over payment report for Operations to review.
• Daily check reports for balancing.
• Other miscellaneous reports when needed.
• Prepare check requests for consumer or POE's (Place of Employment).

Daily Mail

• Assist with mail retrieval from the Post Office.
• Sort, open, batch, scan via OPEX and log daily mail.
• Distribute consumer payments and correspondence as per department SOP.

Reconciliation/Daily Bank Deposits

• Reconcile and balance cash journals to the bank deposits.
• Scan and log all payments using the deposit scanner.
• Archive deposit images daily for retention and research.
• Scan daily work to accounting.

Special Assignments

• Assist management with policy, and procedural issues involving consumer payments.
• Assist management with payments application conversions or upgrades.
• Internal regulatory training.
• Any other assignments upon request.

MINIMUM REQUIREMENTS:

• 6 - 12 months experience in collections or a clerical/administrative environment or equivalent.
• Basic knowledge in Microsoft Office including Word, Excel and Outlook.
• Must have good calculator and math skills.
• High School Diploma or the equivalent.
• Must be of driving age and obtain and maintain a valid state-issued driver’s license.  Require a driving record check and prefer to be accident and ticket free for at least a year.  Employee must not use any drugs or substances that would interfere with the ability to drive safely.

PREFERRED QUALIFICATIONS

• Customer Service skills.
• Previous data entry experience.
• Computer Skills with the ability to work with Microsoft Excel effectively.
• Ability to work in a fast paced environment.
• Detail oriented.
• Have positive can do attitude.
• Willingness to learn new tasks.
• Flexibility to reorganize day as needed to meet client deadlines.
• Team oriented in accomplishing department goals.
• Organizational and time management skills.
• Must possess good communication skills including verbal and written.
• Work quietly and independently.
• Understand and follow NPI and Segregation of Duty procedures at all times.
• Suggest enhancements to processes and assist in creating efficiency's within department.
• Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
• While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; use hands to finger, handle, or feel objects, tools or controls; talk, hear, and walk; the employee is occasionally required to stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.