As the Northeast Operations Manager, you will play a pivotal role in overseeing the daily operations of all facilities within the region. Your responsibilities will include managing the Northeast regional operations team, ensuring alignment with business objectives, and fostering a culture of excellence and service. The preferred candidate should ideally be situated within the northeastern region of the United States, ideally positioned between Philadelphia and Hartford, Connecticut. Essential D... more details
As the Northeast Operations Manager, you will play a pivotal role in overseeing the daily operations of all facilities within the region. Your responsibilities will include managing the Northeast regional operations team, ensuring alignment with business objectives, and fostering a culture of excellence and service. The preferred candidate should ideally be situated within the northeastern region of the United States, ideally positioned between Philadelphia and Hartford, Connecticut.
Essential Duties:
Develop and execute initiatives and programs that align with business objectives
Facilitate communication and coordination between Troon, its sub-brands, and Owners
Manage staffing and organizational structure, including performance evaluations and recommendations
Analyze and report financial results to stakeholders
Drive company-wide initiatives to promote vision and culture
Recommend and implement strategic operational changes
Oversee operating budgets and forecasts to optimize performance and ensure compliance
Support new business development opportunities
Conduct property reviews and uphold Troon standards for team performance and service excellence
Provide training on Troon operational standards to key personnel
Qualifications & Preferred Skills:
Bachelor’s degree in business administration or related field
Experience in hospitality management
Willingness to travel extensively and work flexible hours
Strong leadership abilities, with clear communication and directive skills
Excellent organizational skills to manage multiple priorities and direct reports
Analytical problem-solving skills at both strategic and functional levels
Strong interpersonal and customer relations skills
Commitment to Troon’s company values and organizational development
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, SharePoint)
Budget and forecast expertise to ensure financial accountability
Strategic planning abilities
Capital project management experience
Please note that this job description outlines primary responsibilities but is not exhaustive. Additional tasks may be assigned based on business needs.
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