LBRE's Facilities Operations department is looking for a Lobby Ambassador to greet and direct visitors to their destination, answer telephone calls, perform general clerical and customer service work in support of the department. Core Duties - : Greet, sign in and route visitors to appropriate individuals. Answer phones and serve as a resource on unit procedures and general inquiries. Maintain employee and department directories. Ensure adherence to security by following procedures; monitor logb... more details
Welcome to Land, Buildings & Real Estate: Land, Buildings & Real Estate (LBRE) is the operational core of Stanford University’s physical campus. LBRE constructs and maintains the Stanford campus, where advancements across the academic spectrum are made possible. Our work is founded upon the collective value of dedication, innovation, expertise, teamwork, and continuous improvement. We are committed to serving the university’s academic mission, as well as preserving and enhancing Stanford’s 8,180 acres, and pride ourselves on supporting the teaching and research of the university as “Caretakers of a LEGACY."
Department Introduction: LBRE Facilities Operations, previously known as Buildings and Grounds Maintenance (BGM), is the operations and maintenance side of the Land, Buildings & Real Estate organization. We function as stewards of campus physical assets and a provider of support services. LBRE Facilities Operations is responsible for maintaining the academic buildings and grounds of the Stanford Campus. We are dedicated to being the Caretakers of a Legacy. In everything we do, we strive to deliver high quality, reliable, and innovative services that are responsive to the changing needs of the Stanford University community.
Job Purpose: LBRE’s Facilities Operations department is looking for a Lobby Ambassador to greet and direct visitors to their destination, answer telephone calls, perform general clerical and customer service work in support of the department.
Core Duties*:
Greet, sign in and route visitors to appropriate individuals.
Answer phones and serve as a resource on unit procedures and general inquiries.
Maintain employee and department directories.
Ensure adherence to security by following procedures; monitor logbook; issue visitor badges.
Maintain safe and clean reception area by complying with procedures, rules, and regulations.
Schedule conference rooms and/or permits as appropriate.
Sort and distribute mail. Receive and sign for delivery of packages.
Maintain the general filing system.
Monitor the use of supplies and equipment.
May be responsible for petty cash.
May serve as the point of contact for general maintenance, health and safety, and other facility concerns within the unit(s).
*Other duties may also be assigned
Education & Experience:
High School diploma or equivalent.
Knowledge, Skills and Abilities:
Excellent customer service and interpersonal skills.
Excellent listening and verbal communication skills.
Strong telephone skills.
Demonstrated professionalism, maturity and tact.
Basic computer skills and demonstrated experience with office software and email applications.
Able to work independently with minimal supervision.
Ability to follow through and complete assigned tasks.
Strong organizational skills and attention to detail.
Ability to handle multiple tasks simultaneously.
Certifications and Licenses:
None
Physical Requirements:
Constantly perform desk-based computer tasks.
Frequently sitting.
Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds.
Rarely twist/bend/stoop/squat, kneel/crawl.
Work Standards:
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.
The expected pay range for this position is $23.08 to $25.48 per hour.
Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.
At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.
Why Stanford is for You
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
Freedom to grow. We offer career development programs, tuition reimbursement, or course auditing. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
Discovery and fun. Stroll through historic sculptures, trails, and museums.
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
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