Job Abstract

The Call Center Training and Quality Manager oversees the contact center's training and quality assurance teams. They are responsible for establishing standards governing customer interactions and implementing monitoring programs. Additionally, they lead a team responsible for designing training programs or process enhancements to address quality issues. Here are the key responsibilities: Quality Assurance: Establish and maintain quality standards for customer interactions Implement monitoring p... more details

Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.