Job Abstract

Manager, Workplace Site Operations, Global Workplace Services

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. In Global Workplace Services (GWS), we deliver holistic solutions that serve and safeguard our communities and environments. We empower associates to deliver their best by cultivating a culture of inclusion and belonging, where varying perspectives and opinions are valued. We embrace each other’s differences and encourage all team members to lean into their talents and skills to deliver superior experiences for both internal and external clients.

In Global Workplace Services, our team manages a diverse, mixed-use region of owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well-oiled machine! That’s why our team is looking to add a Manager of Workplace Site Operations at Capital One’s headquarters location at our Tysons Campus. 

As a Manager of Site Operations,  you’ll manage the day-to-day relationships with our internal customers and lines of business. You’ll also engage with external providers responsible for facilities, space planning, moves, food and beverage services and mail services. And you will also help drive the execution of security strategies that will improve operational effectiveness and ensure the safety of Capital One employees and customers within the community. 

The Ideal Candidate Should:  

• Lead with a strong attention to detail, a high sense of urgency or doesn’t get overwhelmed or flustered easily

• Have a strong and proven record leading dynamic teams where they are as comfortable leading a team as they are working cross-functionally across multiple teams to achieve a common goal.  

• Posses written and oral communication, presentation, influencing and storytelling skills. 

• Leverage different approaches and build on the ideas and perspectives of others

• Have a passion for real estate and/or security and how it influences culture and the environment

• Have familiarity with real estate related physical security issues 

• Have hands on experience in performing risk analysis, identifying vulnerabilities, conducting threat modeling, and performing security reviews

• Possess the skill to not only prioritize multiple tasks concurrently but do so with a high degree of skill and efficiency.

• Thrives in a fast-paced environment that involves both working independently and collaborating with others  

Key Responsibilities:  

• Lead third-party providers responsible for facilities, space planning, moves, food and beverage services, hospitality, conferencing and print/mail services

• Partner with your internal clients to understand their intent and goals, develop plans that meet their needs and relentlessly pursue options to deliver high-performing results

• Engage with cross-functional teams at all levels and serve as a trusted real estate expert

• Identify, recommend/document and implement ways to drive optimal utilization of the facilities

• Contribute to the development of the annual capital and operating-expense budgets

• Partner with other internal real estate associates to create solutions and proactively solve problems

• Perform assessments that ensure Capital One LOBs and corporate facilities are compliant with corporate standards, industry requirements, governmental regulations pertaining to security and ensuring the safety and security of employees.

• Assist in managing safety and security issues stemming from incident reports

• Collaborate with other departments, such as Finance, Legal, HR, and IT

• Foster a positive work environment through engagement and team building activities

Basic qualifications

• Bachelor’s Degree or Military Experience

• At least 5 years of experience in Facilities Management or Relationship Management

• At least 3 years of experience managing facilities for multiple locations

• Experience with physical security issues and incident management

Preferred qualifications

• At least 3 years of experience in Project Management, People Management or Supplier Management

• At least 2 years of experience with G Suite tools

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).