Under the direction of the Vice President of Health IT Operations, and the Chief Information Officer for Health, the Health IT Service Transition Process Manager is responsible for the design, implementation, management and facilitation of ITIL-based Service Transition Processes across the Health Information Technology, including, but not limited to, technical Change Management.
This position will independently use and apply wide-ranging experience and proficiency in organizational development, effectiveness, business process analysis and strategic planning on projects that involve multiple organizations and stakeholders to further the process standardization needs of Health IT. The incumbent will use advanced organizational development professional concepts and organization objectives to resolve complex organizational development, design, and effectiveness issues and regularly work on highly complex issues of strategic engagements where analysis of circumstances and information requires an in-depth evaluation of factors. Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
ITIL is an ITSM best practice framework we have chosen for UCSF. It is the most widely accepted approach to ITSM worldwide and contains 26 ITSM processes. We use the “adopt and adapt” approach rather than blindly trying to introduce all 26 processes. These 26 processes are divided into five stages of the service lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
The final salary and offer components are subject to additional approvals based on UC policy.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (ucop.edu)
Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
- Process improvement certification(s) such as Lean, Six Sigma, or Certified Business Analysis Professional.
- ITIL Release, Control & Validation Capability Certification
- 10+ years of relevant technical and business experience
- 3+ years of practical experience with IT Process Management (ex. Leading Change Process team meetings, facilitating CAB meetings, etc.)
- ITIL Foundation Certification. If not certified at the time of hire, training will be provided.
- Bachelor’s degree in business, communications, science or related discipline or equivalent combination of education and experience.
- Current Epic build certification in at least one application
- 2+ years of certified Epic build experience
- 5+ years of healthcare experience.
- 3+ years of technical Change Management experience.
- 5+ years of experience with Business Analysis, Process Flow, and Mapping
- Advanced user of MS Office suite, including advanced tools such as MS Project, PowerPoint, and Visio.
- Experience working in a SAAS platform technical environment, specifically ServiceNow or Salesforce
