Answers scheduling calls quickly while minimizing time customers are on hold. Collaborates with physician's office to schedule cases while negotiating date and time and avoiding resource conflicts. Gathers complete patient and procedure information and enters data accurately into database. Obtains and advises patients of all necessary pre-certification and referrals needed for financial reimbursement. Completes MSP form timely and accurately. Understands and utilizes the necessary software progr... more details
Work Shift:
Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advance technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.
Position Overview:
Answers scheduling calls quickly while minimizing time customers are on hold.
Collaborates with physician's office to schedule cases while negotiating date and time and avoiding resource conflicts.
Gathers complete patient and procedure information and enters data accurately into database. Obtains and advises patients of all necessary pre-certification and referrals needed for financial reimbursement.
Completes MSP form timely and accurately. Understands and utilizes the necessary software program to determine "medical necessity" prior to scheduling a Medicare patient.
Informs all patients of pre-registration option and pre-registers all patients when information is obtainable.
Ensures that all appropriate staff, patients, departments, and external resources are notified of additions, changes, and cancellations.
Verifies all authorization are obtained twenty-four hours before date of service.
Follows out of network procedures.
Adheres to CH attendance policy as well as interdepartmental policies and procedures.
Attends all mandatory departmental meetings.
Performs all other duties as assigned.
MINIMUM REQUIREMENTS
Education: High school diploma or equivalency.
Experience: One year of call center or customer service experience assisting patients within a hospital or medical environment.
Knowledge and Skills: Working knowledge of medical terminology. Displays strong customer service and communication skills to properly assist patients' needs.
Special Training: Strong attention to detail.
Mental, Behavioral and Emotional Abilities: Ability to multi-task and navigate between systems simultaneously. Ability to handle a large volume of incoming calls. Manages time and works well in a fast-paced environment.
Continuous physical demands include: Wrist position deviation , Pinching/fine motor activities , Keyboard use/repetitive motion , Talk or Hear
Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.
Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Accurate Depth Perception, Accurate Hearing
Anticipated Occupational Exposure Risks Include the following: Bloodborne Pathogens , Airborne Communicable Disease , Dust/Particulate Matter
Offers are contingent upon successful completion of our onboarding process and pre-employment physical. Capital Health will require all applicants (including contractors, travelers and consultants) to have an annual flu vaccine prior to start date, with the exception of individuals with medical and religious exemptions.
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