Job Abstract

Requisition ID

2024-111979

# of Openings

1

Category (Portal Searching)

Front Office Operations

Richmond Hotel

Ideally located in the heart of everything that makes Richmond a unique and special destination, the Omni Richmond Hotel is known for refined Southern hospitality in an elegant and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy a location adjacent to timeless architecture, restaurants, nightlife and the scenic James River. The Omni Richmond is at the very center of Richmond's financial and legislative districts, blocks from the Virginia State Capitol.
Omni Richmond’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Richmond Hotel may be your perfect match.

The Omni Richmond Hotel is looking for a dependable and detail-oriented individual to join our Front Office team as a Full-Time Night Auditor. The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. In addition, this overnight position is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

Full-Time

Pay Rate: $17.00 per hour

General job duties include, but not limited to...

• Preparation of daily reports and distribution as directed.
• Accurately completing all Night Audit tasks, such as balancing daily postings and revenue
• Handling Express checkouts ensuring their completion.
• Ensure adequate communication the following morning to all necessary departments by communicating through “Wrap-Up” emails.
• Understanding of all front office standards and assist in solving deficiencies.
• To be thoroughly acquainted with all check-in and check-out procedures and policies.
• To be a main liaison between guest and the hotel
• Be familiar with emergency procedures and Alarm System in the PBX department.
• Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests
• Be familiar with all hotel amenities and facilities
• Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.

Qualifications are...

• Excellent customer service and problem solving skills
• Strong communication, computer and organizational skills
• A professional business appearance, attitude, and performance
• Prior guest service experience - preferably hotel front office experience
• The flexibility to work a variety of shifts, including weekends and holidays.
• Capable of working independently
• Ability to stand for a minimum of 8 hours
• Must be 18 years or older

* Omni Hotels & Resorts requires all candidates to complete a background check; Employment may be contingent on results of background check as applicable and permissible by law. *

** Omni Hotels & Resorts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. **