Use your IT technology skills to help protect and improve the lives of children, adults, and families in our community! Works as a motivated IT technician to handle computer hardware inventory, provide system access to various local and state systems, and support users with various technologies. Learn more about working for DFS, our agency culture, and meet some of our employees online. Under general supervision, works with other technicians and analysts to provide agencywide support. Assists wi... more details
Job Announcement
Use your IT technology skills to help protect and improve the lives of children, adults, and families in our community! Works as a motivated IT technician to handle computer hardware inventory, provide system access to various local and state systems, and support users with various technologies. Learn more about working for DFS, our agency culture, and meet some of our employees online.
Under general supervision, works with other technicians and analysts to provide agencywide support. Assists with PC/telecommunications maintenance and support, onboarding and offboarding of staff, network and application access support to customers, including the coordination of equipment inventory and distribution, and local and state application password resets. Manages and coordinates DFS IT tickets, providing technical guidance to staff with information technology issues. Assists with administering and the maintenance of SharePoint sites and user access. Provides excellent customer service to staff.
Illustrative Duties
Troubleshoots problems related to PC's and system hardware and software and reports findings to help desk and coordinates problem resolution with vendors as needed; Monitors network components for inventory purposes; Assists in installing, configuring, upgrading, moving, and administering PC, network/telecommunications systems and components; Loads and test computer software; Creates/updates icons; Relocates dumb terminals, printers, and reconnecting cables; Performs password and other various levels of security support on all network systems; Checks for computer viruses using appropriate software; Provides help desk and inventory control support; Collects data on system events and performance for reports and analysis.
Required Knowledge Skills and Abilities
Some knowledge of communications protocol and standards; Some knowledge of personal computers and personal computer software application packages and development products; Some knowledge of personal computer and network/telecommunications architecture and equipment; Ability to communicate technical ideas clearly and effectively both orally and in writing; Ability to provide one-on-one training and support to computer users; Ability to perform personal computer, network/telecommunications system troubleshooting, both on software and hardware problems; Ability to implement or coordinate equipment repairs and solve software problems; Ability to read and interpret technical manuals used in the assembly, installation, repair, and operation of personal computers and data communications equipment; Ability to maintain records and write reports.
Employment Standards
MINIMUM QUALIFICATIONS: Any combination education, experience, and training equivalent to graduation from high school; plus either one year of specialized experience or two years of general experience in the installation and troubleshooting of personal computers, network/telecommunications systems; or possession of an associate’s degree in computer science or related field.
CERTIFICATES AND LICENSES REQUIRED: None.
NECESSARY SPECIAL REQUIREMENTS: The appointee to the position must satisfactorily complete a criminal background check and a Child Protective Services check.
PREFERRED QUALIFICATIONS: Experience and proficiency using Microsoft Office software applications, including Word, Excel and Outlook. Ability to assist users in solving operational problems related to SharePoint. Knowledge of human services programs and policies. Knowledge of Virginia Department of Social Services (VDSS) IT systems, such as VaCMS, OASIS, and SPIDeR. Excellent organization, multitasking and customer service skills, and also good verbal and written skills.
PHYSICAL REQUIREMENTS: Ability to lift up to 25 lbs Ability to input, access, and retrieve information from a computer Clear and concise oral and written communication skills. All duties performed with or without reasonable accommodations.
SELECTION PROCEDURE: Panel interview, may include practical exercise.
The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.
Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.
